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I have just installed the latest version of CCleaner for macOS (1.18) on a Mac Laptop running Catalina (10.15.7), but unfortunatley CCleaner is stubbornly refusing to start - I see a spinner and then nothing more; the only thing I can do is to Force Quit the app. I'm aware of the problems with Catalina in general and have tried the usual tricks of right-clicking and selecting "Open" under Applications, as well as checking for Gatekeeper issues in "Security & Privacy | Allowed app", but am seeing nothing listed.

Is there any way I can diagnose what's wrong? I've tried launching from the CLI, but same problem and no additional output...

Thoughts?

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As you say it may be an issue with Catalina.

Unfortunately we don't have many (any?) knowledgable Mac users posting here.

If you can run CCleaner Mac in debug mode the logfile may help pinpoint just where it is hanging.
https://support.piriform.com/hc/en-us/articles/204390300-Run-CCleaner-for-Mac-debug

If you let CCleaner eventually open then you should see a large time gap in the log for the process it got stuck at.

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  • 2 weeks later...
  • Moderators

There is also a bigger delay in the first one at:

[20:46:37]    CUninstallOutlineDataSource:objectValueForTableColumn return : (null)
[21:14:52]    CSafariCleaner:GetCookies enter

I'll flag the logs up to the staff to have the devs look at them.

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@phantomathkgThanks for providing these as we've received some other reports about this issue so we are actively investigating, and collecting logs.

To confirm, were these logs created using v1.18.28 of CCleaner, or were they created using the new version we released on October 6th, v1.18.30 ?

(I assume they're from the latest version, 1.18.30, but I need to verify this - just in case)

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CCleaner 1.18.30 on macOS 10.15 Catalina:

�[17:45:21]	CCleanerManager:init
��[17:45:21]	CCleanerManager:InitCleaners
��[17:45:21]	CApplicationCleanersGenerator:Generate
��[17:45:21]	CApplicationCleanersGenerator:Generate - Cache
��[17:45:21]	CCacheCleanersGenerator:GenerateCleaners enter
��[18:05:53]	CCacheCleanersGenerator:GenerateCleaners cacheDirs: (

....

��[18:05:54]	GenerateSystemCleaners
��[18:05:54]	GenerateNonSystemCleaners
��[18:05:54]	GenerateOtherCleaners
��[18:05:54]	CCleanerManager:AddCleanerToGroup: cleaner: Safari group: Mac OS X
��[18:05:54]	exists == NO
��[18:05:54]	CSafariCleaner:GetCookies enter
��[18:05:54]	FilterDuplicatedCookies enter
��[18:05:54]	FilterDuplicatedCookies return
��[18:05:54]	CSafariCleaner:GetCookies return
��[18:05:54]	FilterDuplicatedCookies enter
��[18:05:54]	FilterDuplicatedCookies return
��[18:26:41]	CCleanerManager:AddCleanerToGroup: cleaner: System group: Mac OS X
��[18:26:41]	exists == NO
��[18:26:41]	CCleanerManager:InitCleaners [applicationsCleanersGen GetSystemCleaners]
��[18:26:41]	CCleanerManager:AddCleanerToGroup: cleaner: System Applications group: Mac OS X
��[18:26:41]	exists == NO
��[18:26:41]	CCleanerManager:AddCleanerToGroup: cleaner: Advanced group: Mac OS X
��[18:26:41]	exists == NO
��[18:26:41]	IsApplicationInstalled found path: /Applications/Firefox.app
��[18:26:41]	CCleanerManager:AddCleanerToGroup: cleaner: Firefox group: Applications
��[18:26:41]	exists == NO
��[18:26:41]	CFirefoxCleaner:GetCookies enter
Edited by LanikSJ
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Also, a MacBook Pro 16, Catalina 10.15.7 with CC 1.18.28 Pro. It will not upgrade (null) version.

When I closed the lid and came back later and opened it again it was freezing the mac.

I am having the same not responding problem. I reinstalled, uninstalled and reinstalled but the problem persists. I am currently waiting to see if it will eventually start.

When it did, the problem did not go away. 

 

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  • 1 month later...

To Megan, is there any update on the unresponsive problem described in this post?

I have the exact same issue where it takes CCleaner 1-2 minutes to load on Catalina 10.15.7 just spins before eventually loading all other applications on my iMac load within 5 seconds. 

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