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CCleaner Installer fails


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I've been using Cleaner (Free) for years with no problems and great results on my Win7 SP1 machine.

Suddenly in August it crashed. I attempted to re-install (Ver 5.67.7763) and it failed.

I  got an  error message (from Windows I presume ) that the installer had failed.

Subsequent attempts to install later versions lead to the same result.

I've got no clue of even what to look for. 

I've saved a .DMP file attached as a ZIP file.

Any help appreciated.   TIA

noend7

CCleaner_v5.67.7763.exe.8240.dmp.zip

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The latest CCleaner version is 5.71.7971

Can you try the Slim build (the last in list)

https://www.ccleaner.com/ccleaner/builds

What antivirus do you use?

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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OK... 7971_Slim installer seemed to run fine. Clicked finish... and Nada. Nothing happened.

Checked CCleaner directory, and the prog files seem to have been installed.

Tried clicking on  the  .exe file in program directory and nothing happens.

Any more suggestions?

TIA

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  • 3 weeks later...
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I suspect that it may be Win7 related.

Do you know what CCleaner version was running OK for you before you tried to update in August?

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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I'm not sure, but still think it may be Win7 related. (MSE shouldn't be interfering, and MB4.2 Free is scan only so wouldn't affect installs).

Windows sometimes has a habit of deciding certain CCleaner versions are not compatible with you machine, even though they run fine if you can get Past Windows and install them.

Try installing v5.64 and see if that will work for you, I've attached the 'Slim' installer.

ccsetup564_slim.exe

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Odd.

Normally if CC installs but won't run then we suspect that the AV being used is stopping it.

But MSE isn't known for doing that.

I'm not sure how easy it is to turn off MSE in Win7 but it's worth a try to see if that is your issue. If it is, or if you don't want to turn MSE off, then try making CCleaner an exception/allowed in MSE which may allow it to run.

 

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Dunno, I don't have a machine with Win7 and am not sure how MSE interacts with it?

So just trying ideas if noend7 is willing to do a bit of testing.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Have you checked in taskmanager to see if anything from CCleaner is listed there either when you are running it, or even when you are not.

Do you have any other users on the machine that you could try running CCleaner from ?

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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Have already tried running CC as admin.  Makes no difference-it still won't run.

As for TM, it shows CCleaner64 as running after I attrmpt to run it as Admin.

Win7 also asks for permission  to run CC

Edited by noend7
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It could be that the permissions on your user are a bit mixed up.

Are you able to make a new user and run CCleaner from it?

You can just delete the new user after the test.

https://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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You can always run Tweaking.com Windows Repair (the free version). It is a well know piece of software.

Boot into Safe Mode and elect the preset for File Permissions if that's all the issue seems to be.

https://www.tweaking.com/content/page/windows_repair_all_in_one.html

This will give you an idea of what the program can do, so it should help to watch it.

https://www.youtube.com/watch?v=WuloJRoNc_M&feature=youtu.be

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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