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CCleaner Installer fails


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I've been using Cleaner (Free) for years with no problems and great results on my Win7 SP1 machine.

Suddenly in August it crashed. I attempted to re-install (Ver 5.67.7763) and it failed.

I  got an  error message (from Windows I presume ) that the installer had failed.

Subsequent attempts to install later versions lead to the same result.

I've got no clue of even what to look for. 

I've saved a .DMP file attached as a ZIP file.

Any help appreciated.   TIA

noend7

CCleaner_v5.67.7763.exe.8240.dmp.zip

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OK... 7971_Slim installer seemed to run fine. Clicked finish... and Nada. Nothing happened.

Checked CCleaner directory, and the prog files seem to have been installed.

Tried clicking on  the  .exe file in program directory and nothing happens.

Any more suggestions?

TIA

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  • 3 weeks later...
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I suspect that it may be Win7 related.

Do you know what CCleaner version was running OK for you before you tried to update in August?

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I'm not sure, but still think it may be Win7 related. (MSE shouldn't be interfering, and MB4.2 Free is scan only so wouldn't affect installs).

Windows sometimes has a habit of deciding certain CCleaner versions are not compatible with you machine, even though they run fine if you can get Past Windows and install them.

Try installing v5.64 and see if that will work for you, I've attached the 'Slim' installer.

ccsetup564_slim.exe

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Odd.

Normally if CC installs but won't run then we suspect that the AV being used is stopping it.

But MSE isn't known for doing that.

I'm not sure how easy it is to turn off MSE in Win7 but it's worth a try to see if that is your issue. If it is, or if you don't want to turn MSE off, then try making CCleaner an exception/allowed in MSE which may allow it to run.

 

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Dunno, I don't have a machine with Win7 and am not sure how MSE interacts with it?

So just trying ideas if noend7 is willing to do a bit of testing.

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Have you checked in taskmanager to see if anything from CCleaner is listed there either when you are running it, or even when you are not.

Do you have any other users on the machine that you could try running CCleaner from ?

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Try running CCleaner as an administrator if you haven't tried that yet.

The devs need to look into all the failed installs and inability to run CCleaner!

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Have already tried running CC as admin.  Makes no difference-it still won't run.

As for TM, it shows CCleaner64 as running after I attrmpt to run it as Admin.

Win7 also asks for permission  to run CC

Edited by noend7
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OK... Set up a new user acct and was able to run  CC.

How do I clean up whatever permissions have gotten screwed up? Help

TIA

Edited by noend7
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You can always run Tweaking.com Windows Repair (the free version). It is a well know piece of software.

Boot into Safe Mode and elect the preset for File Permissions if that's all the issue seems to be.

https://www.tweaking.com/content/page/windows_repair_all_in_one.html

This will give you an idea of what the program can do, so it should help to watch it.

https://www.youtube.com/watch?v=WuloJRoNc_M&feature=youtu.be

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