noend7 Posted September 19, 2020 Share Posted September 19, 2020 I've been using Cleaner (Free) for years with no problems and great results on my Win7 SP1 machine. Suddenly in August it crashed. I attempted to re-install (Ver 5.67.7763) and it failed. I got an error message (from Windows I presume ) that the installer had failed. Subsequent attempts to install later versions lead to the same result. I've got no clue of even what to look for. I've saved a .DMP file attached as a ZIP file. Any help appreciated. TIA noend7 CCleaner_v5.67.7763.exe.8240.dmp.zip Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 19, 2020 Moderators Share Posted September 19, 2020 The latest CCleaner version is 5.71.7971 Can you try the Slim build (the last in list) https://www.ccleaner.com/ccleaner/builds What antivirus do you use? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
noend7 Posted September 19, 2020 Author Share Posted September 19, 2020 Just DLed 7971. I'll try it I use Microsoft Security essentials (4.10.209.0) and MalwareBytes (Free 4.2.0). Link to comment Share on other sites More sharing options...
noend7 Posted September 19, 2020 Author Share Posted September 19, 2020 OK... 7971_Slim installer seemed to run fine. Clicked finish... and Nada. Nothing happened. Checked CCleaner directory, and the prog files seem to have been installed. Tried clicking on the .exe file in program directory and nothing happens. Any more suggestions? TIA Link to comment Share on other sites More sharing options...
noend7 Posted September 24, 2020 Author Share Posted September 24, 2020 Still hanging here. CCleaner still won't run. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 24, 2020 Moderators Share Posted September 24, 2020 Does it run if you boot into safe mode? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
noend7 Posted September 25, 2020 Author Share Posted September 25, 2020 No, CCleaner does not run when I boot into Safe Mode. Is that of any help? Link to comment Share on other sites More sharing options...
noend7 Posted October 11, 2020 Author Share Posted October 11, 2020 CCleaner still won't run, although the latest version will now install Anyon have any ideas? TIA Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 11, 2020 Moderators Share Posted October 11, 2020 I suspect that it may be Win7 related. Do you know what CCleaner version was running OK for you before you tried to update in August? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
noend7 Posted October 11, 2020 Author Share Posted October 11, 2020 I believe it was Version 5.67.7763. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 12, 2020 Moderators Share Posted October 12, 2020 I'm not sure, but still think it may be Win7 related. (MSE shouldn't be interfering, and MB4.2 Free is scan only so wouldn't affect installs). Windows sometimes has a habit of deciding certain CCleaner versions are not compatible with you machine, even though they run fine if you can get Past Windows and install them. Try installing v5.64 and see if that will work for you, I've attached the 'Slim' installer. ccsetup564_slim.exe *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
noend7 Posted October 12, 2020 Author Share Posted October 12, 2020 Will do. Let you know the result. Thanks Link to comment Share on other sites More sharing options...
noend7 Posted October 12, 2020 Author Share Posted October 12, 2020 Ran the 564 slim instller. It appears to have installed files. But CC still will not run. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 12, 2020 Moderators Share Posted October 12, 2020 Odd. Normally if CC installs but won't run then we suspect that the AV being used is stopping it. But MSE isn't known for doing that. I'm not sure how easy it is to turn off MSE in Win7 but it's worth a try to see if that is your issue. If it is, or if you don't want to turn MSE off, then try making CCleaner an exception/allowed in MSE which may allow it to run. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 12, 2020 Moderators Share Posted October 12, 2020 No need to turn off MSE perhaps. as poster has said it doesn't run in safe mode. MSE doesn't run in safe mode. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 12, 2020 Moderators Share Posted October 12, 2020 Dunno, I don't have a machine with Win7 and am not sure how MSE interacts with it? So just trying ideas if noend7 is willing to do a bit of testing. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
noend7 Posted October 12, 2020 Author Share Posted October 12, 2020 Sure, I'm willing to experiment. How do I "turn off" MSE? And how do I make CC an exception in MSE? Link to comment Share on other sites More sharing options...
noend7 Posted October 12, 2020 Author Share Posted October 12, 2020 I set both versions (32 & 64 bit) as exceptions. Was still unable to run either. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 13, 2020 Moderators Share Posted October 13, 2020 Have you checked in taskmanager to see if anything from CCleaner is listed there either when you are running it, or even when you are not. Do you have any other users on the machine that you could try running CCleaner from ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 13, 2020 Moderators Share Posted October 13, 2020 Try running CCleaner as an administrator if you haven't tried that yet. The devs need to look into all the failed installs and inability to run CCleaner! Link to comment Share on other sites More sharing options...
noend7 Posted October 13, 2020 Author Share Posted October 13, 2020 (edited) Have already tried running CC as admin. Makes no difference-it still won't run. As for TM, it shows CCleaner64 as running after I attrmpt to run it as Admin. Win7 also asks for permission to run CC Edited October 13, 2020 by noend7 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 13, 2020 Moderators Share Posted October 13, 2020 It could be that the permissions on your user are a bit mixed up. Are you able to make a new user and run CCleaner from it? You can just delete the new user after the test. https://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
noend7 Posted October 13, 2020 Author Share Posted October 13, 2020 (edited) OK... Set up a new user acct and was able to run CC. How do I clean up whatever permissions have gotten screwed up? Help TIA Edited October 13, 2020 by noend7 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 13, 2020 Moderators Share Posted October 13, 2020 You can always run Tweaking.com Windows Repair (the free version). It is a well know piece of software. Boot into Safe Mode and elect the preset for File Permissions if that's all the issue seems to be. https://www.tweaking.com/content/page/windows_repair_all_in_one.html This will give you an idea of what the program can do, so it should help to watch it. https://www.youtube.com/watch?v=WuloJRoNc_M&feature=youtu.be Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
noend7 Posted October 13, 2020 Author Share Posted October 13, 2020 Perhaps I'm missing something, but... What specifically do I need to fix? What permissions? And how would they have suddenly gotten messed up? Link to comment Share on other sites More sharing options...
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