thomasdixon Posted August 8, 2020 Share Posted August 8, 2020 My last re-purchase of CCleaner professional will not load properly I re-purchased it three (3) times and the result is the same; it will not load properly. Name: ***** *****License Key: *************** You have an enemy out there and they don't want your service in the public domain what can i do, find another service and uninstall yours? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 8, 2020 Moderators Share Posted August 8, 2020 Is it being blocked by your Anti-Virus perhaps? Do you use Windows Defender? What happens when you try to install it, or is it the download you have a problem with? I suggest you contact Piriform directly regarding how much money you have spent trying to get this to work support@ccleaner.com Try installing the Slim Build from here (last in list) https://www.ccleaner.com/ccleaner/builds You can convert it when installed by going to Options..About and pressing the button to convert to Pro Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
thomasdixon Posted August 8, 2020 Author Share Posted August 8, 2020 59 minutes ago, hazelnut said: Is it being blocked by your Anti-Virus perhaps? This could be the problem. I have "Avast" security, anti-tract, cleanup & premium installed. Should I un-install them-? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 8, 2020 Moderators Share Posted August 8, 2020 Avast wouldn't/shouldn't block it. (CCleaner is now owned by Avast). Can you tell us exactly (which website) you are trying to download/purchase CCleaner from? Also check Windows Settings>App and browser control>Reputation Based protection settings, to see if this has been turned on: (A Windows update has turned it on for some people). PS. 'Finger up the nose music' only works in a Monty Python sketch.https://www.youtube.com/watch?v=F-v6VYjUC7Q (You've got to love the socially distanced football ground). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted August 9, 2020 Admin Share Posted August 9, 2020 @thomasdixonIf you have problems downloading CCleaner Professional from Cleverbridge you can always get it from here: Windows version: https://www.ccleaner.com/go/get_ccpro Mac version: https://www.ccleaner.com/go/get_ccmacpro ... and don't forget to register to get the Pro features working: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
thomasdixon Posted January 2, 2021 Author Share Posted January 2, 2021 CCleaner does not remove 8 trackers no mater how many times i request it I select clean it cleans I rerun the check it comes back 8 trackers to remove over and over Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 3, 2021 Moderators Share Posted January 3, 2021 Never post your name, email address and licence key on a public forum. Spammer will see it and steal it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 3, 2021 Moderators Share Posted January 3, 2021 17 hours ago, thomasdixon said: CCleaner does not remove 8 trackers no mater how many times i request it That is normal, it hppens with any and every computer. For an explanation of why it happens see the link in my signature below every post I make. If you can't see my signature (maybe you're on a mobile phone) then:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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