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How do I delete the autorenewal


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  • Moderators

You need to contact support to resolve licencing issues; it's not something that we can do on the open forum. (For security/privacy we can't see licence information here).

You should email them at: support@ccleaner.com

If possible send your request from the same email address that you used when registering CCleaner.
(If that's not possible then noting that registered email address in your request, if you can, will make it easier for them to find your account).

You should get an automatic acknowledgement by return email that your request has been received and is in a queue for action, if you can't see one then check your email spam folder.

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  • Admin
On 04/08/2020 at 22:08, 4045 LLC said:

I don't want to cancel but I don't want autorenewal.

Can also be done from a link in your Cleverbridge purchase or billing notification email - which stops future auto-extension but does not trigger a cancellation/refund of the licence itself:

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 ... or inside CCleaner under Options > About > License Information > Manage Subscription ...

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... and then click that Cancel button:

 image.png

 

 

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