Jump to content
CCleaner Community Forums

CCLeaner faulty pop-up message


Recommended Posts

In revision 1.31.325, even after closing ALL Mozilla Firefox browsers ( Firefox V 1.50.4), when running CCleaner, a pop-up message shows up indicating: " You must close Firefox/Mozilla to allow the Internet cache to be cleaned. Otherwise, this process will be skipped".

This did not happen before I updated to the latest CCLeaner rev.

 

Keep the good job.

Thanks.

post-5984-1153016467_thumb.jpg

post-5984-1153016467_thumb.jpg

Link to post
Share on other sites

Press Ctrl-Alt-Delete and see if the firefox.exe process is still loaded.

 

I just tested this and there are no such issues. It only happens if you have Firefox open or the process is still going.

 

Further testing, I renamed HijackThis.exe to firefox.exe and loaded it. Next I ran CCleaner and did an analysis. It told me Firefox was still running (even though it was actually HijackThis).

 

Your Firefox is most likely hanging (due to a faulty extension/add-on). Simply kill the firefox process next time.

Link to post
Share on other sites
  • Moderators

Yeah and the warning pop-up will stop CCleaner from causing problems with Firefox as a few people stated sometime ago by cleaning it whilst is it running. The warning is a safety precaution built into CCleaner now so that Firefox won't be cleaned while it's running, and therefore won't cause Firefox to have problems loading pages (if I'm remembering correctly).

 

Edit:

Brain-fart reply, I basically repeated myself twice in both sentences.

Link to post
Share on other sites

Andaravi, Tarun, Thanks.

 

I checked your statements and you were right.

Firefox did not appear as an appication but as a process.

As long as the process is not "killed", the message from CCleaner appears.

As soon as firefox process is "killed", CCleaner runs smoothly.

I documented these steps and attached as jpeg files.

CQFD

Thanks again.

post-5984-1153029105_thumb.jpg

post-5984-1153029121_thumb.jpg

post-5984-1153029105_thumb.jpg

post-5984-1153029121_thumb.jpg

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...