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jorb

CCleaner breaks shut down and boot up

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This is what happens after running cleaner.
When I'm done using the computer for the day I shut down the computer.
But the computer takes about 3 - 4 minutes to shut down.
When I try to boot up the computer it goes to a black screen and stays that way.
I then power off the computer using the power button.
After rebooting the computer it boots up normal.

It took me awhile to track this problem down because I could not figure out what was causing it.
Through trial and error the problem only occurred after using ccleaner.

I first downloaded ccleaner onto the computer on 1-22-20.
The current version of ccleaner I'm using is 5.68.7820 (64 bit) CCleaner Free
I'm running windows 10 Pro, version 1909 (64 bit)

I have updated ccleaner many times to newer versions with no change to the problem.

Any help appreciated,

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Are you running the registry section? Or does this occur just having ccleaner installed?

Edit: have you tried turning off fastboot, it sounds like something (maybe ccleaner) is stopping the resumption of services that occurs with a shutdown and boot up.  More on fastboot here https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

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I'm not running the registry section.
This only occurs when I Analyze and then Run Cleaner.
In the Custom Clean section.

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No change when turning off fastboot.

The problem only occurs after I Analyze and then Run Cleaner.

If I don't Analyze and then Run Cleaner, computer shuts down and boots up normal.

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Under custom clean have you changed any checkboxes (mostly care about additions verses removals)

 

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No additions to Custom Clean.

The only change is, I removed check mark on "Empty Recycle Bin"

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Might be worth running ChkDsk on the drive.

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Ran ChkDsk on drive and there was no errors.

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Can you check in Windows Updates that it isn't trying to do an update.

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I have Windows Updates paused until 8-12-20

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