jorb Posted July 14, 2020 Share Posted July 14, 2020 This is what happens after running cleaner. When I'm done using the computer for the day I shut down the computer. But the computer takes about 3 - 4 minutes to shut down. When I try to boot up the computer it goes to a black screen and stays that way. I then power off the computer using the power button. After rebooting the computer it boots up normal. It took me awhile to track this problem down because I could not figure out what was causing it. Through trial and error the problem only occurred after using ccleaner. I first downloaded ccleaner onto the computer on 1-22-20. The current version of ccleaner I'm using is 5.68.7820 (64 bit) CCleaner Free I'm running windows 10 Pro, version 1909 (64 bit) I have updated ccleaner many times to newer versions with no change to the problem. Any help appreciated, Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 14, 2020 Moderators Share Posted July 14, 2020 Are you running the registry section? Or does this occur just having ccleaner installed? Edit: have you tried turning off fastboot, it sounds like something (maybe ccleaner) is stopping the resumption of services that occurs with a shutdown and boot up. More on fastboot here https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
jorb Posted July 14, 2020 Author Share Posted July 14, 2020 I'm not running the registry section. This only occurs when I Analyze and then Run Cleaner. In the Custom Clean section. Link to comment Share on other sites More sharing options...
jorb Posted July 14, 2020 Author Share Posted July 14, 2020 No change when turning off fastboot. The problem only occurs after I Analyze and then Run Cleaner. If I don't Analyze and then Run Cleaner, computer shuts down and boots up normal. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 15, 2020 Moderators Share Posted July 15, 2020 Under custom clean have you changed any checkboxes (mostly care about additions verses removals) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
jorb Posted July 15, 2020 Author Share Posted July 15, 2020 No additions to Custom Clean. The only change is, I removed check mark on "Empty Recycle Bin" Link to comment Share on other sites More sharing options...
Moderators Andavari Posted July 15, 2020 Moderators Share Posted July 15, 2020 Might be worth running ChkDsk on the drive. Link to comment Share on other sites More sharing options...
jorb Posted July 16, 2020 Author Share Posted July 16, 2020 Ran ChkDsk on drive and there was no errors. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 16, 2020 Moderators Share Posted July 16, 2020 Can you check in Windows Updates that it isn't trying to do an update. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
jorb Posted July 16, 2020 Author Share Posted July 16, 2020 I have Windows Updates paused until 8-12-20 Link to comment Share on other sites More sharing options...
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