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Registration accept my key but does not recognize my name


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I don't think many people will click on your attachment of an executable file. It serves no purpose to attach that anyway.

Instead we need to know what operating system you have.

What security software (antivirus) you use.

Was this offered to you as an update or did you buy it?

If you bought it, where did you buy it from?

Also have a read here

https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional

 

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48 minutes ago, Herbert Wasserman said:

Still does nor recognize my name.  Please HELP or refund my payment. Really lousy sup. port. Would prefer refund so I can try avast.  You have a great program but too much hassle

 

Please answer Hazelnut's questions, so that we can help you.
Did you read the link given?

This is the user forum not the official support.

https://support.piriform.com/hc/en-us/requests/new

 

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I
was able to reach ccleaIOMner support and had to reinstall ccleaner free and then proceed to Pro.  The instructions were not clear. Anyway I went through  whole procedure and I was accepted.  I  input exactly the same iinformation in thedialog box asI had previousl and this time it was accepted.  Thank you all for hyour input

 

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19 minutes ago, Herbert Wasserman said:

I
was able to reach ccleaIOMner support and had to reinstall ccleaner free and then proceed to Pro.  The instructions were not clear. Anyway I went through  whole procedure and I was accepted.  I  input exactly the same iinformation in thedialog box asI had previousl and this time it was accepted.  Thank you all for hyour input

 

 

Good to hear you are all sorted now :)

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