richardkerr78 Posted July 2, 2020 Share Posted July 2, 2020 I have a charge on my credit card for a pro license that I did not purchase, I would like it to be refunded to me. Please send me information as to how this can be accomplished. I have already contacted ccleaner and they referred me to this page, but I can't find any further information on getting a refund. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 2, 2020 Moderators Share Posted July 2, 2020 When you say "I have already contacted ccleaner" who did you contact and how? The official support would/should have sorted out your query, not just refered you to this forum. The official contact methods are by using this form: https://support.piriform.com/hc/en-us/requests/new Or by emailing: support@ccleaner.com See this post by Dave CCleaner for some more info about canceling subscriptions: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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