Rocky Posted June 28, 2020 Share Posted June 28, 2020 After install CCleaner is not working and will not open Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 28, 2020 Moderators Share Posted June 28, 2020 Need more info. What operating system. Which anti-virus. Did you update from a previous version. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Rocky Posted June 28, 2020 Author Share Posted June 28, 2020 Windows 7 Norton and PC Matic for anti-virus and I did not update from another version Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 28, 2020 Moderators Share Posted June 28, 2020 So you are running 2 antivirus at the same time? Can I ask why? Did you download the free CCleaner version? Use the SLIM version from here (bottom in the list) https://www.ccleaner.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Rocky Posted June 28, 2020 Author Share Posted June 28, 2020 Thanks for the help but it's still not working. CCleaner Pro paid version Slim version not working Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 28, 2020 Moderators Share Posted June 28, 2020 You really should only use one antivirus. Is your AV up to date ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted June 30, 2020 Admin Share Posted June 30, 2020 6 hours ago, Rocky said: Norton and PC Matic CCleaner will peacefully co-exist with any correctly maintained antivirus software (ie: kept up-to-date by both the developer and the user). However multiple always-on antivirus software will generally not peacefully co-exist with each other. Sounds like Norton and PC Matic may be too busy fighting over whose turn it is to check CCleaner to let you open it. Try switching one off (and ensuring the other is up to date) Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
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