ben123123 Posted June 22, 2020 Share Posted June 22, 2020 Hey, im using Ccleaner for years and it never happened before. i cleaned my gacha as usual, and after i cleaned it, i noticed my picture from whatsapp and instagram and some others more were deleted.. not actually deleted, they have a blank square between them, i still see the amount of pictures i had, but i cant see the pictures... how do i recover them? its really frustrating, all my photos from recent years, all gone... :( Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 22, 2020 Moderators Share Posted June 22, 2020 Quote i cleaned my gacha as usual, I'm not sure just what you mean by that? Something to do with videos in Youtube isn't it? CCleaner would not delete your photos or videos. (Unless you explicitly told it to with an 'Include'). As the links are still showing I suspect that it's the Youtube thumbnails that have gone missing. The links to the videos themselves should still be there, and should open if you double click on the filename, or the blank square. Firstly I would try Restarting your computer, (not shutting down and booting again), and then going to Youtube and seeing if the thumbnails are back. If that doesn't work then try some of the other options here:https://www.regendus.com/youtube-thumbnails-not-showing/ *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
ben123123 Posted June 22, 2020 Author Share Posted June 22, 2020 (edited) 54 minutes ago, nukecad said: I'm not sure just what you mean by that? Something to do with videos in Youtube isn't it? CCleaner would not delete your photos or videos. (Unless you explicitly told it to with an 'Include'). As the links are still showing I suspect that it's the Youtube thumbnails that have gone missing. The links to the videos themselves should still be there, and should open if you double click on the filename, or the blank square. Firstly I would try Restarting your computer, (not shutting down and booting again), and then going to Youtube and seeing if the thumbnails are back. If that doesn't work then try some of the other options here:https://www.regendus.com/youtube-thumbnails-not-showing/ it is on my phone. not youtube ( i dont even understand why youtube has a connection to it ). all my whatsapp photos, instagram, they got "removed". as is said, the photos still exist, but its unapproachable, ill upload a picture with my phone here and you will see what i mean. Edited June 22, 2020 by ben123123 Link to comment Share on other sites More sharing options...
ben123123 Posted June 22, 2020 Author Share Posted June 22, 2020 here, that is what it shows to me. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 22, 2020 Moderators Share Posted June 22, 2020 You hadn't mentioned that it was on a phone and had posted in the general CCleaner (Windows) area. There are seperate forum areas for Android or Mac. Is it Android or an iPhone? (I'll move the thread to the correct section). The basic answer would be the same though, it looks as though your thumbnails have been cleared. Try this for Android: https://www.recovery-android.com/fix-no-thumbnails-displayed-in-android.html Try this if it's an iPhone: https://appletoolbox.com/repair-and-rebuild-missing-or-incorrect-thumbnails-in-photos/ *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
ben123123 Posted June 22, 2020 Author Share Posted June 22, 2020 33 minutes ago, nukecad said: You hadn't mentioned that it was on a phone and had posted in the general CCleaner (Windows) area. There are seperate forum areas for Android or Mac. Is it Android or an iPhone? (I'll move the thread to the correct section). The basic answer would be the same though, it looks as though your thumbnails have been cleared. Try this for Android: https://www.recovery-android.com/fix-no-thumbnails-displayed-in-android.html Try this if it's an iPhone: https://appletoolbox.com/repair-and-rebuild-missing-or-incorrect-thumbnails-in-photos/ android - huawei p10. and oh sorry, didnt thought there is one to computer also ( my bad ). and thanks, if you can move the thread, i will really be gratefull. what do you mean thumbnail cleared? and ill try what you gave now, thx Link to comment Share on other sites More sharing options...
ben123123 Posted June 22, 2020 Author Share Posted June 22, 2020 (edited) noooooo omggggggggggggg. i turned off the phone, cus it said so there. now i dont even have the thumbnails, it got removed completely edit: i cant even recover it, when it try to recover, it shows me the other stuff i deleted long time ago, not the one that deleted. its basically all the photos i didnt upload, but people uploaded to me. Edited June 22, 2020 by ben123123 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 22, 2020 Moderators Share Posted June 22, 2020 I don't think that these were photos on your phone (which is why they are not there to be recovered) but rather links to chats/messages. So because the links were no longer there the thumbnails had gone blank, and restarting the phone removed the blanks. Did you have 'Chat Backup' enabled in Whatsapp? If so then you may be able to get them back - if it hasn't made another backup since you deleted them (So if it is enabled you may want to turn it off to prevent that happening). This article tells you how recover a chat backup, read and understand it all before trying anything, if you are not sure then ask someone who knows more about Whatsapp on Android to help. There is also a link there to another article "Here’s How to Recover Deleted Photos from Whatsapp" which many be of help.https://www.makeuseof.com/tag/accidentally-deleted-whatsapp-chat-history-heres-get-back/ You may be better asking for help with this on a dedicated Whatsapp for Android forum, such as this one:https://www.androidpit.com/forum/whatsapp I don't know it so don't know how good it is, it's just one that came up on a Google search, but it looks popular with a good turnover of questions/answers. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
ben123123 Posted June 22, 2020 Author Share Posted June 22, 2020 48 minutes ago, nukecad said: I don't think that these were photos on your phone (which is why they are not there to be recovered) but rather links to chats/messages. So because the links were no longer there the thumbnails had gone blank, and restarting the phone removed the blanks. Did you have 'Chat Backup' enabled in Whatsapp? If so then you may be able to get them back - if it hasn't made another backup since you deleted them (So if it is enabled you may want to turn it off to prevent that happening). This article tells you how recover a chat backup, read and understand it all before trying anything, if you are not sure then ask someone who knows more about Whatsapp on Android to help. There is also a link there to another article "Here’s How to Recover Deleted Photos from Whatsapp" which many be of help.https://www.makeuseof.com/tag/accidentally-deleted-whatsapp-chat-history-heres-get-back/ You may be better asking for help with this on a dedicated Whatsapp for Android forum, such as this one:https://www.androidpit.com/forum/whatsapp I don't know it so don't know how good it is, it's just one that came up on a Google search, but it looks popular with a good turnover of questions/answers. about second line, turn what off? and about the other stuff, i will try now, thanks Link to comment Share on other sites More sharing options...
ben123123 Posted June 22, 2020 Author Share Posted June 22, 2020 i backed up , it backed only my messages, pictures none of them sadly i dont know what to do about it.. ill try to ask the whatsapp forum. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 23, 2020 Moderators Share Posted June 23, 2020 10 hours ago, ben123123 said: about second line, turn what off? Turn off automatic backups, so that your current backup (which may have what you want) doesn't get overwritten by a new backup (which won't). Hopefully the whatsapp form will be of more help as they will be more familiar with whatsapp itself. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
ben123123 Posted June 23, 2020 Author Share Posted June 23, 2020 7 hours ago, nukecad said: Turn off automatic backups, so that your current backup (which may have what you want) doesn't get overwritten by a new backup (which won't). Hopefully the whatsapp form will be of more help as they will be more familiar with whatsapp itself. thanks ill try Link to comment Share on other sites More sharing options...
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