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Livio G

I CAN´T REGISTER MY COPY

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I´ve reinstalled my ccleaner and I can´t register my Pro license. It says that my name doesn´t match to license key, but I´m just copying and pasting from original e-mail received. I´m sure there´s no typos.

Annotation 2020-06-20 153054.png

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Are you being shown the same message as above? If not then what message are you seeing?

Read again the article that Dave linked to above.

Check carefuly on your confirmation email to make sure the name you gave when purchasing is exactly what you are trying to enter.
It has been known for people to spell their own names wrongly when buying CCleaner, and so they then have to use that same wrong name to register.

If you are copying and pasting the name from the confirmation email then make sure that you don't include any stray leading/trailing space.

Check that you haven't purchased a CCleaner for Windows licence when you have a Mac, or vice-versa.

If you are still having problems then contact support and explain your problem.
They can double check that the name you are trying to enter is the same as the name registered to your key.

There is a contact form here: https://support.piriform.com/hc/en-us/requests/new

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