Livio G Posted June 20, 2020 Share Posted June 20, 2020 I´ve reinstalled my ccleaner and I can´t register my Pro license. It says that my name doesn´t match to license key, but I´m just copying and pasting from original e-mail received. I´m sure there´s no typos. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted June 20, 2020 Admin Share Posted June 20, 2020 Check https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional ... when copying and pasting might you be including any stray spaces before or after your licence key or name? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
keeptheheid Posted June 30, 2020 Share Posted June 30, 2020 have same problem says names incorrect have checked and made many attempts to register Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 1, 2020 Moderators Share Posted July 1, 2020 Are you being shown the same message as above? If not then what message are you seeing? Read again the article that Dave linked to above. Check carefuly on your confirmation email to make sure the name you gave when purchasing is exactly what you are trying to enter. It has been known for people to spell their own names wrongly when buying CCleaner, and so they then have to use that same wrong name to register. If you are copying and pasting the name from the confirmation email then make sure that you don't include any stray leading/trailing space. Check that you haven't purchased a CCleaner for Windows licence when you have a Mac, or vice-versa. If you are still having problems then contact support and explain your problem. They can double check that the name you are trying to enter is the same as the name registered to your key. There is a contact form here: https://support.piriform.com/hc/en-us/requests/new *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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