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Jnelson014

CCLeaner 561 won't update

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I recently purchased CCleaner Pro Plus for 3 PCs. My cleverbridge reference number **********. I clicked on the 'Download' button in my confirmation email, and received CCleanerBundle-561-Setup.exe.  I executed the setup file and all loaded fine.  When I start CCleaner it functions as expected. When I click on 'License Information', it displays the License Key that was provided in my confirmation email. When I click on 'Check for updates', it says that a new version is available. However, when I click on update now, I get the error message '0x2ee7: The server name or address could not be resolved'. I tried reregistering the product using the cut-and-paste technique recomended in my confirmation email, but that did not resolve the problem.  Please advise.

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From what you say then your CCleaner is registered already, it's just not updating for some reason.

It may just be a temporary server outage, (Sunday maintenance?), in which case try again later.

Alternatively try downloading and installing the latest version from here:
https://www.piriform.com/ccleaner/builds
It will remember/keep your registration.
TBH regulars here often use the latest 'Slim' installer from that page rather than updating from within CCleaner itself.

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The download link that you provided worked.  Thank you.  I spent several hours over several days trying to figure out what the issue was.  It would be nice if they could at least dummy check their own software.

Thanks again...

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One cause of that not-updating issue can be if your AV/firewall is blocking the connection to the update server.
(Some people have also been know to deliberately add firewall rules to block automatic connections to CCleaner/Avast).

In which case manually updating it yourself by downloading from the 'builds' page will usually work.
You may want to bookmark or make a note of that page in case you need it again for downloading future updates.
As I said above many users, including myself, always manually update from that page rather that clicking on 'Update Now'.

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