6Dawg 0 Posted June 13 I am trialing CCleaner Cloud. I have three Groups set up for 3 different locations. Attempting to install on a second PC one group and the agent isn't linking back. Screenshot is second PC for local download and install. Firewall is open and allows for connections/linking. Windows firewall is fully disabled. Share this post Link to post Share on other sites
nukecad 0 Posted June 14 I've flagged this up to the staff. Share this post Link to post Share on other sites
trium 0 Posted June 15 perhaps try -> general -> services -> start? or debug -> service -> start? Share this post Link to post Share on other sites
MrA 0 Posted June 15 Hi @6Dawg, Can you please complete some simple steps to help us diagnose this? Set the Agent Logging level to Debug mode. On the machine, right-click the CCleaner Cloud tray icon > Choose "Preferences" > "Debug" tab Move the Logging Level slider to the far right. It will now say "Debug Mode". Press "OK" Could you please then re-try to start the service. Submit Diagnostic Report after around 24hrs / the next day: In the 'Preferences' window, navigate to the 'Debug' tab Look at the section that says 'Logging' and click "Submit" for Diagnostic Report In the "Issue Description" box, please put "For Forum Support" and press "OK" to submit the report. Please let me know if you have problems following the above steps. Share this post Link to post Share on other sites
6Dawg 0 Posted June 15 @MrA I am unable to complete your request on several levels. Please advise. Share this post Link to post Share on other sites
6Dawg 0 Posted June 15 @MrA I should mention I have already uninstalled. Scrubbed the registry of CCleaner keys. Rebooted the PC and reinstalled the agent. 6Dawg Share this post Link to post Share on other sites
6Dawg 0 Posted June 16 Any assistance @MrA @nukecad?? Share this post Link to post Share on other sites
nukecad 0 Posted June 16 There is not much I can do other than flag it up to the staff again. The moderators here are simply users who have shown they are knowlegeable and trustworthy, so have been given extra priviledges to help keep the forum tidy and free from spam. We are not employees of the company, simply volunteer helpers. Have you contacted CCleaner Cloud support? support@ccleanercloud.com Share this post Link to post Share on other sites
MrA 0 Posted June 23 Hi @6Dawg, sorry I dropped the ball last week. Yesterday we released an update for the issue you are seeing. You can download the new version here: https://www.ccleanercloud.com/computers#add Share this post Link to post Share on other sites
