6Dawg Posted June 13, 2020 Share Posted June 13, 2020 I am trialing CCleaner Cloud. I have three Groups set up for 3 different locations. Attempting to install on a second PC one group and the agent isn't linking back. Screenshot is second PC for local download and install. Firewall is open and allows for connections/linking. Windows firewall is fully disabled. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 14, 2020 Moderators Share Posted June 14, 2020 I've flagged this up to the staff. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
trium Posted June 15, 2020 Share Posted June 15, 2020 perhaps try -> general -> services -> start? or debug -> service -> start? Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Admin MrA Posted June 15, 2020 Admin Share Posted June 15, 2020 Hi @6Dawg, Can you please complete some simple steps to help us diagnose this? Set the Agent Logging level to Debug mode. On the machine, right-click the CCleaner Cloud tray icon > Choose "Preferences" > "Debug" tab Move the Logging Level slider to the far right. It will now say "Debug Mode". Press "OK" Could you please then re-try to start the service. Submit Diagnostic Report after around 24hrs / the next day: In the 'Preferences' window, navigate to the 'Debug' tab Look at the section that says 'Logging' and click "Submit" for Diagnostic Report In the "Issue Description" box, please put "For Forum Support" and press "OK" to submit the report. Please let me know if you have problems following the above steps. Link to comment Share on other sites More sharing options...
6Dawg Posted June 15, 2020 Author Share Posted June 15, 2020 @MrA I am unable to complete your request on several levels. Please advise. Link to comment Share on other sites More sharing options...
6Dawg Posted June 15, 2020 Author Share Posted June 15, 2020 @MrA I should mention I have already uninstalled. Scrubbed the registry of CCleaner keys. Rebooted the PC and reinstalled the agent. 6Dawg Link to comment Share on other sites More sharing options...
6Dawg Posted June 16, 2020 Author Share Posted June 16, 2020 Any assistance @MrA @nukecad?? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 16, 2020 Moderators Share Posted June 16, 2020 There is not much I can do other than flag it up to the staff again. The moderators here are simply users who have shown they are knowlegeable and trustworthy, so have been given extra priviledges to help keep the forum tidy and free from spam. We are not employees of the company, simply volunteer helpers. Have you contacted CCleaner Cloud support? support@ccleanercloud.com *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Admin MrA Posted June 23, 2020 Admin Share Posted June 23, 2020 Hi @6Dawg, sorry I dropped the ball last week. Yesterday we released an update for the issue you are seeing. You can download the new version here: https://www.ccleanercloud.com/computers#add Link to comment Share on other sites More sharing options...
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