crios Posted May 22, 2020 Share Posted May 22, 2020 I've looked through the forums and I didn't see anything that seemed to cover this topic. Just to be clear, this is not a lifetime license. I renewed my licenses back in February for CCleaner Pro, Recuva, Defraggler, and Speccy. I received the email with my info and plugged it into the registration. Today I realized that my license lapsed. I tried to plug in the information again and it doesn't seem to be taking. I followed the steps for problem solving license issues and that still didn't work. I then tried reinstalling the applications and that still didn't work. Any advice? Thanks Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted May 22, 2020 Admin Share Posted May 22, 2020 @crios: If you have already checked this link with no success https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional then contact support@ccleaner.com with screenshots of what is going on (don't post your licence details on the public forum). Do also check https://www.ccleaner.com/support/license-lookup as I think you may have two currently CCleaner Professional Plus licences. If this was by accident then also ask support to merge those two licences for you. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
crios Posted May 22, 2020 Author Share Posted May 22, 2020 I have already tried the troubleshooting steps so I'll send an email to support. Thank you! Link to comment Share on other sites More sharing options...
crios Posted May 22, 2020 Author Share Posted May 22, 2020 Huh. I just went to take screenshots and when I went through the register process, it suddenly updated and renewed. Go figure. Thanks! Link to comment Share on other sites More sharing options...
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