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Robert LeBoeuf

Mismatched name in registration

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 I just paid for and downloaded CCleaner.  I am unable to complete the process because the site falsely claims that the name I am typing in does not match the account.  As suggested, I went to the confirmation email and verified my name.  I am certain that the names match, but I am still not able to go forward. 

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Are you copying/pasting the name from the email into the box, or are you typing it in?

If you are copy/pasting then make sure there is not a blank space before or after the pasted name.

For your security please don't give the name in open view, - but could you also tell us if it is a one word name, or two (or more) words with a space(s)?

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