Robert LeBoeuf Posted May 14, 2020 Share Posted May 14, 2020 I just paid for and downloaded CCleaner. I am unable to complete the process because the site falsely claims that the name I am typing in does not match the account. As suggested, I went to the confirmation email and verified my name. I am certain that the names match, but I am still not able to go forward. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted May 14, 2020 Moderators Share Posted May 14, 2020 Are you copying/pasting the name from the email into the box, or are you typing it in? If you are copy/pasting then make sure there is not a blank space before or after the pasted name. For your security please don't give the name in open view, - but could you also tell us if it is a one word name, or two (or more) words with a space(s)? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Vonkarolinas Posted July 19, 2020 Share Posted July 19, 2020 I am having this exact same problem. Was it resolved? Link to comment Share on other sites More sharing options...
Vonkarolinas Posted July 19, 2020 Share Posted July 19, 2020 Nevermind. I just closed CCleaner and re-opened. Then it accepted my name. All good. Link to comment Share on other sites More sharing options...
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