siffecc Posted May 3, 2020 Share Posted May 3, 2020 CCleaner crashes on install, won't run at all since v.5.65 What operating system are you using? Win7 Pro SP1 What security software are you using? AVG, 0patch. Disabling both before install didn't help Are you using the free version of CCleaner? Yes Did you download from the CCleaner website? Yes Are there any instances of CCleaner already running in the Windows TaskManager? No Does the slim build from here work for you? No Problem signature: Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 5.66.0.7705 Application Timestamp: 5ea6ca85 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.24545 Fault Module Timestamp: 5e0eb67f Exception Code: c0000005 Exception Offset: 0000000000032ad4 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 90cf Additional Information 2: 90cf76f4b567d42817481f10eea4d1a2 Additional Information 3: cb97 Additional Information 4: cb97d2f1d321fd1c782b697bbd84ddb9 Link to comment Share on other sites More sharing options...
Dave1B Posted May 28, 2020 Share Posted May 28, 2020 Using Windows 10, Firefox Malwarebytes Premium Norton 360. My Install also crashes or doesn't even start to install since v5.64 Never had a problem before even with these running & not disabled. Really miss my ccleaner! Link to comment Share on other sites More sharing options...
wdg_pgh Posted May 28, 2020 Share Posted May 28, 2020 I have been having this same problem. I note that the version of ntdll.dll shown in the problem signature is dated 1/2/2020 (I suspect that it was installed be the final WIN 7 update KB4534310). Could there be some incompatibility between the newer CCleaner versions and this version of ntdll.dll? Link to comment Share on other sites More sharing options...
Featured Comment siffecc Posted May 29, 2020 Author Featured Comment Share Posted May 29, 2020 I found out that 0Patch is causing the problem - see https://0patch.zendesk.com/hc/en-us/articles/360013175099-CCleaner. I've applied the fix, but it still won't work so I've reached out to them again. Will post followup when I hear fromthem. Link to comment Share on other sites More sharing options...
wdg_pgh Posted May 30, 2020 Share Posted May 30, 2020 OK, I am running 0patch, but i thought I had eliminated that as the problem by excluding CCleaner through the 0patch dashboard and then also by disabling the 0patch agent. CCleaner continued to crash in either case. I guess the problem is more subtle than it would seem. I am leary of mucking about in the registry, and since that didn't work for you I am going to wait for your followup. Thanks for the heads up. Link to comment Share on other sites More sharing options...
siffecc Posted May 30, 2020 Author Share Posted May 30, 2020 Latest is that they left out a registry modification step in the fix, but after doing that I still haven't gotten it to work. You might should notify them of your problem too - support@0patch.com. Link to comment Share on other sites More sharing options...
siffecc Posted June 2, 2020 Author Share Posted June 2, 2020 Finally got it working on the PC after 0Patch updated the instructions (see link above) a couple more times! Still not working on laptop though; might need a reboot. Link to comment Share on other sites More sharing options...
siffecc Posted June 4, 2020 Author Share Posted June 4, 2020 Working on laptop now. Had to uninstall 0Patch and CC, then reinstall CC and 0Patch, then do the fixes. Link to comment Share on other sites More sharing options...
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