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Mark Sullivan

Unable to Retrieve Files from a Removable Drive

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Hi,

I have just bought Recuva Professional because I want to retrieve files from an old external hard drive.  I used a free download (not Recuva) to scan the disk, so I know there are approximately 7,000 files that are candidates to be recovered.  However Recuva will not read the drive at all, but gives me an error message saying that drive cannot be read.  Has anyone else seen this issue ?

Cheers, Mark

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I am having the same problem. I purchased a full Standard licence, but when I try to open an external drive, I get "Unable to open drive". I am using Recuva Professional v.1.53.1087 (64 bit) On Windows 10.

 

Help...

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