Jump to content
CCleaner Community Forums

Can't run or uninstall CCleaner


Recommended Posts

  • Moderators

What operating system are you using?

What security software do you run?

Did CCleaner work for you previously or is this the first time you have used it?  

Where did you download it from?

Link to post
Share on other sites

Windows 10

Stock Windows Defender - occasionally run free version of Malwarebytes

It did run until this morning

Downloaded from the CCleaner website

Link to post
Share on other sites
  • Moderators

First thing I would try is a RESTART of your machine (just in case Windows has been updating in the background)

Did you use the registry cleaner part of CCleaner?

Link to post
Share on other sites
Posted (edited)

Thanks for the reply BTW!

I did restart - still no go!

I have used the registry cleaner in the past, but not recently.  Everything else is running as normal

At a stand still now since I can't run, delete (uninstall) or re-install it!

Edited by JT1
clarification
Link to post
Share on other sites

End all tasks with "CCleaner" in their name. According to the screenshot this would be the task: "CCleaner emergency updater (32 bit)".

Hopefully it should work after that.

Link to post
Share on other sites
  • Admin

<not an official technical answer>

I observe that the C:\Program Files\CCleaner folder contents look like this:

image.png

... and going back through historical notes I have not seen reference to ccsystem.dll for 12+ years ... possibly dating back to the days when CCleaner was built in VB. Is it possible that you were either running an extremely old CCleaner, or still have remnants of a very old version sitting in that directory?

 

Link to post
Share on other sites
  • Dave CCleaner changed the title to Can't run or uninstall CCleaner
4 minutes ago, Dave CCleaner said:

<not an official technical answer>

I observe that the C:\Program Files\CCleaner folder contents look like this:

image.png

... and going back through historical notes I have not seen reference to ccsystem.dll for 12+ years ... possibly dating back to the days when CCleaner was built in VB. Is it possible that you were either running an extremely old CCleaner, or still have remnants of a very old version sitting in that directory?

 

Except for "branding.dll", mine looks exactly the same...….

Link to post
Share on other sites
6 hours ago, JT1 said:

See attached screenshot

 

6 hours ago, hazelnut said:

Are there any entries for CCleaner showing in the Windows Task Manager?

 

@JT1

if you dont want the autoupdater-service -> go to the ccleaner folder -> rename "ccupdater.exe" to for example "ccupdater_old.exe" -> after restart this service should not there... and this background service is deactivated

Link to post
Share on other sites

"branding.dll" or "ccleaner.dll" is also not showing on my ccleaner-folder (not installed and not portable)

Link to post
Share on other sites
9 minutes ago, trium said:

 

 

@JT1

if you dont want the autoupdater-service -> go to the ccleaner folder -> rename "ccupdater.exe" to for example "ccupdater_old.exe" -> after restart this service should not there... and this background service is deactivated

Thanks for the tip!

Link to post
Share on other sites
  • Moderators
6 hours ago, trium said:

"branding.dll" or "ccleaner.dll" is also not showing on my ccleaner-folder (not installed and not portable)

Branding.dll comes with ccleaner pro

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...