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Willy2

Emails from CCleaner ? [Dutch customers received Norwegian emails]

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Posted (edited)

- I had (past tense) a license for the PRO versions of the Piriform programs. The good folks at CCleaner try to entice me to buy a new license (with or without a discount). So, they send me every now and then an email with an advertisement for a license renewal. Like the one I received today (in dutch). No problem up to this point.

- But today I received 2 such advertisement emails, one in dutch (the red Arrow in the picture attached points to the dutch header text of the dutch email) and one in Danish (?) / Swedish (?) / Norwegian (?). The blue arrows in the picture attached point to the danish (?? or swedish ?? or norwegian ??) text header of the email.

- And that got me worried. Is the email adress shown a legitimate email adress from Piriform ? Or is this spam ? Is this an attempt of phising from someone who used an email adress that's (remarkebly) similar to a legitimate adress used by CCleaner ?

Screenshot_52.png

Edited by Willy2

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Hi, thanks for this information :). I can confirm that the emails are legitimate, and have come from us so no spam/phishing. I have shared this with the team - you should only have received one email; we will look into this. 

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@Willy2: Seen a couple of cases of people legitimately getting emails in two different languages if they had purchased two different licences at different times with different email addresses while using different languages each time. Sounds like the second language is unfamiliar to you and that you only ever bought the one - so that's probably not the case here?

Can you confirm if in the body of the email each one is referring to a different licence key and came in via a different email alias to your mailbox?  If they are they are both for the same licence key and/or email address then we may have stuttered when sending out one of the email batches.

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Posted (edited)

- The second email was supposed to be directed to someone in either Denmark, Sweden or Norway because these 3 countries use the "Kronar" (see the text "250kr") or "Crowns" (english) as their currency. The currency exchange rate between NOK, DKK and SEK on the one hand and the EUR on the other hand also could confirm that the email was meant for a scandinavian country. There are some odd characters used in the email and those are used in those 3 scandinavian countries but NOT in the language (dutch) I use in daily life. "GOOGLE translate" thinks that the language is norwegian. ("tilbake" seems to be norwegian for "back").

- No, I only bought one license for 3 programs in one "package". That was in december 13, 2016 according to the dutch email. And I assume that the language was either dutch or english but I don't clearly remember. But it wasn't in 2 languages and certainly NOT norwegian.

- The license key is the same in both emails. The expiration date in the dutch email was "13-12-2017" but in the norwegian version of the email the expiration date was "@CBMPOSTED@" (??????). This odd expiration date could give a (good) clue what could have gone wrong with the email program CCleaner is using.

- "Alias" ??? Do you mean the name/alias of the email account I use or the name used in the body of the email ("Hi, ........... ") ?? The name used in the body of the email is the same but the dutch email contains one space more. Don't know if that would make meaningful difference.

Edited by Willy2

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- - Would it help when I send the 2 emails (in *.EML format) in a PM to one of the CCleaner staff members ?

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Happend to me too.

Same 2 emails. One dutch (my language) and the foreign one. Same timestamps.

Just checking here if it was all good.

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3 hours ago, Willy2 said:

"Alias" ??? Do you mean the name/alias of the email account I use or the name used in the body of the email

 

@Willy2: sorry, by "alias" I meant if you had, for example, willy@domain, admin@domain both pointing to the same mailbox and two licences each with different registration email addresses.  But don't worry about that ...

2 hours ago, Willy2 said:

Would it help when I send the 2 emails (in *.EML format) in a PM to one of the CCleaner staff members ?

... because we found the root of the problem. This is the first time we'd sent emails in the Norwegian language to customers and one of the batches was sent to "NL" instead of "NB" because oops.

@Willy2  @Nhamsiyuno: Apologies to yourselves and every other customer in the Netherlands, Belgium and Suriname who may have been confused as to why Piriform apparently mistook your fields for fjords.

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- Glad you found the error.

- "Fields & Fjords" are 2 different things. Fjord: https://en.wikipedia.org/wiki/Fjord

- Given the odd characters the language also could have been finnish but the people in Finland use the Euro as their currency, not "Kronar".

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- For your information:  Norway uses 2 (!!!) variations of one (norwegian) language. One is called "Bokmal" and the other is called "Ny Norsk" (= "New Norwegian" ???).

- Perhaps CCleaner wants to issue a language version for both (norwegian) languages ??

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- One minor detail:  Email adresses in Norway end with ".no", not ".nb".

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