Jump to content

License key not received


Recommended Posts

  • Dave CCleaner changed the title to License key not received
  • Admin

If your purchase was completed but your order confirmation email has been lost (or ended up in your spam bucket for some reason) then Hazel's recommendation of checking https://www.ccleaner.com/support/license-lookup will give you your licence key, registration name, expiry date, download link, etc.

A common reason for not receiving a licence key (which may not apply in your case) is if you have chosen an offline payment method such as PayPal and not yet completed your purchase.  Check for the following message in your Cleverbridge order confirmation:


Please note the importance of using the button in the email to submit your payment so that it is matched to your order.  Making payments to Cleverbridge directly from the PayPal website means that they have no way to match your payment to your order.  Sending money directly to the CCleaner support team will also not work.


Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

Link to comment
Share on other sites

  • 3 weeks later...
  • Moderators

We have seen a couple of cases recently where a purchaser mistyped their own email when ordering, (@gmial or the like), so of course the licence confirmation was automatically sent to the mistyped email, and they never got it.

You need to contact support with your order details so they can check what has happened in your particular case; it's not something that we can do on the open forum.

There is a contact form here: https://support.piriform.com/hc/en-us/requests/new

Or you can email them: support@ccleaner.com

Please don't raise more than one ticket, they are dealt with in order and raising multiple tickets can actually slow down the response.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.