Raymondo Posted April 16, 2020 Share Posted April 16, 2020 I purchased cccleaner professional, but have not received the license number , can you advise please? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 16, 2020 Moderators Share Posted April 16, 2020 Try here https://www.ccleaner.com/support/license-lookup or here https://support.piriform.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted April 17, 2020 Admin Share Posted April 17, 2020 If your purchase was completed but your order confirmation email has been lost (or ended up in your spam bucket for some reason) then Hazel's recommendation of checking https://www.ccleaner.com/support/license-lookup will give you your licence key, registration name, expiry date, download link, etc. A common reason for not receiving a licence key (which may not apply in your case) is if you have chosen an offline payment method such as PayPal and not yet completed your purchase. Check for the following message in your Cleverbridge order confirmation: Please note the importance of using the button in the email to submit your payment so that it is matched to your order. Making payments to Cleverbridge directly from the PayPal website means that they have no way to match your payment to your order. Sending money directly to the CCleaner support team will also not work. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
gromich Posted May 6, 2020 Share Posted May 6, 2020 Same for me. I receive Paypal payment confirmation but not my licence. When i try too recover my licence a message is resturned about unknown mail. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted May 6, 2020 Moderators Share Posted May 6, 2020 We have seen a couple of cases recently where a purchaser mistyped their own email when ordering, (@gmial or the like), so of course the licence confirmation was automatically sent to the mistyped email, and they never got it. You need to contact support with your order details so they can check what has happened in your particular case; it's not something that we can do on the open forum. There is a contact form here: https://support.piriform.com/hc/en-us/requests/new Or you can email them: support@ccleaner.com Please don't raise more than one ticket, they are dealt with in order and raising multiple tickets can actually slow down the response. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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