Jump to content

CCleaner won't uninstall


Recommended Posts

I've downloaded the latest version of CCleaner 5.65 due to some reason I tried to uninstall it but it won't uninstall. I'm using Windows 7 64bit version, during execution of "uninst.exe" file NSIS error is shown, and if I tried to do it from control panel it shows you don't have sufficient administrative right. 

Link to comment
Share on other sites

  • Moderators

I have made Piriform aware and they are looking into it. You are not alone with this error.

https://community.ccleaner.com/topic/57083-ccleaner-browser-has-taken-over/?tab=comments#comment-318469

https://community.ccleaner.com/topic/57845-ccleaner-browser-wont-uninstall/

 

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

Link to comment
Share on other sites

  • Admin
2 hours ago, Ayush Khurana said:

I've downloaded the latest version of CCleaner 5.65 due to some reason I tried to uninstall it but it won't uninstall. I'm using Windows 7 64bit version, during execution of "uninst.exe" file NSIS error is shown, and if I tried to do it from control panel it shows you don't have sufficient administrative right. 

 

Hi Ayush, thanks for reaching out to our community. The CCleaner QA team has investigated this, and recommend checking whether the uninstall string is incorrect. Please see below for the steps you need to follow to check for this: 

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CCleaner OR

HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\CCleaner

uninstall_path.jpg

 

Please do let us know if this solution works. Thank you. 

Link to comment
Share on other sites

As mentioned above I use windows 7 64 bit version, but I found the registry in, 

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CCleaner 

instead of Wow6432Node. The uninstall string value data was "\uninst.exe" so first I removing the back slash (as solution mentioned above) and then tried uninstalling the software but still NSIS error was shown, after this I tried with the drive letter "C:\uninst.exe" ( the software is install directly on C drive without any folder), again it shows the same error NSIS error, Error Launching Installer.

I tried uninstalling with Revo uninstaller to but no luck.

Edited by Ayush Khurana
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.