paul h Posted April 4, 2020 Share Posted April 4, 2020 loaded ccleaner565.exe and it installs with no errors but fails to launch in Win10 pro. ver 10.0.18363. Older versions of ccleaner ran fine? Suggestions? Thanks! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 4, 2020 Moderators Share Posted April 4, 2020 Which AntiVirus are you using? (I'm betting on Trend Micro 2019 or possibly McAfee). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
paul h Posted April 5, 2020 Author Share Posted April 5, 2020 Yes, Trend... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 5, 2020 Moderators Share Posted April 5, 2020 Are you using Windows or a Mac? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 5, 2020 Moderators Share Posted April 5, 2020 1 minute ago, hazelnut said: Are you using Windows or a Mac? Op is Using win 10 so i've moved this thread ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
paul h Posted April 5, 2020 Author Share Posted April 5, 2020 moved thread where please... Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 5, 2020 Moderators Share Posted April 5, 2020 7 hours ago, paul h said: moved thread where please... You're in the moved thread already. I moved it to the right board. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 5, 2020 Moderators Share Posted April 5, 2020 Quote Yes, Trend... I thought so - it's a problem with Trend Micro. More than one user has reported that once Trend Micro is updated to 2020 then CCleaner works as expected again. Updating Trend Micro from within Trend Micro itself will tell you that you are up to date - but you may not be. You may have the 2018 or 2019 versions of TM, so while that version is up to date itself it is not the latest TM version. You may need to download and install the TM 2020 upgrade - go to this page to 'grab' the 2020 upgrade.https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx If that still doesn't clear the problem, try Whitelisting ccleaner in Trend Micro 2020 following the directions in this posthttps://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?tab=comments#comment-317617 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
paul h Posted April 5, 2020 Author Share Posted April 5, 2020 I am planning to do the upgrade very soon. Once I install the new program, I will re-install the cleaner. Many thanks for your assistance!! Link to comment Share on other sites More sharing options...
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