Fishhawk46 Posted April 4, 2020 Share Posted April 4, 2020 Several months ago I installed free version of CCleaner on my new Windows 10 laptop. Today I updated to the Pro version (license #2 of the bundle). Update was successful. However, the free version continues to be launched which requires manual steps to get the pro version to execute. Can someone assist me in resolving this? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 4, 2020 Moderators Share Posted April 4, 2020 Go to Options>About and click on the blue 'Upgrade to Pro' button. Enter your registered name and licence key and click on 'Register'. PS. The name must be the same name that you registered, and many people make mistakes with numbers/letters if typing in their key - copy/paste it from the email to avoid that. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Fishhawk46 Posted April 5, 2020 Author Share Posted April 5, 2020 I performed the task. When I clicked on blue license field, there is no "Upgrade to Pro" button. "About" shows the info for Pro version, i.e., registration name and new license key. Baffling. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 5, 2020 Moderators Share Posted April 5, 2020 From the free version- From the Pro version- Which one are you seeing? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Fishhawk46 Posted April 5, 2020 Author Share Posted April 5, 2020 That's the info I'm seeing, with "Registered to: My Name," and version = v5.65.7632 (64-bit). Link to comment Share on other sites More sharing options...
Fishhawk46 Posted April 5, 2020 Author Share Posted April 5, 2020 New info: on "About" screen, CCleaner - Professional Edition; Registered to: Me" is displayed. However, the version number is v5.43.6522 (64-bit) is shown - not the latest one. When I click on "Check for updates link" at bottom right of screen, the latest version a request to install it is shown. When I click on "Yes," the download happens but the installation doesn't. More baffling. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 5, 2020 Moderators Share Posted April 5, 2020 Ah, I think that we may know the issue, which antivirus are you using? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Fishhawk46 Posted April 5, 2020 Author Share Posted April 5, 2020 Norton 360. However, problem is only occurring on laptop. Win10 Pro (64-bit) server works fine. Link to comment Share on other sites More sharing options...
Fishhawk46 Posted April 5, 2020 Author Share Posted April 5, 2020 Breakthrough, which was aided by your notes. I went to CCleaner folder on "C" drive; manually loaded the CCupdate.exe and it failed with permission issues. That wasn't intuitive, since the OS is Windows 10 (64-bit) latest updates. However, the laptop has not been active for a few months which caused many OS updates to be loaded. I reviewed the error messages from CCleaner Pro installation, then changed (fiddled with?) Windows 10 permissions. Next, I downloaded the Free Trial version of CCleaner Pro (64-bit), and manually installed it. I tested the installation by running the "Analyze" option, and it worked!! Next, I checked Options > About and CCleaner - ProfessionalEdition; Registered to: Me; v5.65.7632 (64-bit) is displayed. All is well!! Thanks for your support. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 5, 2020 Moderators Share Posted April 5, 2020 Good to hear that you got it working. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now