Gary Yearsley Posted March 30, 2020 Share Posted March 30, 2020 Just downloaded the new version of CCleaner pro and the program will not execute. Can you help? Thank you so much Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 30, 2020 Moderators Share Posted March 30, 2020 What antivirus do you use? There is a known issue with trend micro and McAfee that causes this issue. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Gary Yearsley Posted March 30, 2020 Author Share Posted March 30, 2020 13 minutes ago, Nergal said: What antivirus do you use? There is a known issue with trend micro and McAfee that causes this issue. I use Trend Micro Link to comment Share on other sites More sharing options...
Gary Yearsley Posted March 30, 2020 Author Share Posted March 30, 2020 What steps are necessary on my part to resolve? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 30, 2020 Moderators Share Posted March 30, 2020 You could try installing the Trend Micro upgrade. https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx Or whitelist CCleaner https://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?tab=comments#comment-317617 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Gary Yearsley Posted March 30, 2020 Author Share Posted March 30, 2020 Thank you! How do I whitelist CCleaner? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 30, 2020 Moderators Share Posted March 30, 2020 See in the link I posted https://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?tab=comments#comment-317617 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Gary Yearsley Posted March 30, 2020 Author Share Posted March 30, 2020 1 hour ago, Gary Yearsley said: Thank you! How do I whitelist CCleaner? Thank you from Ontario Canada! It's fixed thanks to you - Very Very much appreciated - Gary Link to comment Share on other sites More sharing options...
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