Tim D Posted March 29, 2020 Share Posted March 29, 2020 On March 25 I downloaded and installed version 5.65 of the free version of CCleaner. I have been using CCleaner for several years. After the download CCleaner would not open. Today (3/29)I deinstalled CCleaner and reinstalled 5.65 with the same result - it will not open. I am on Windows 10. Thanks and smiles. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 29, 2020 Moderators Share Posted March 29, 2020 What anti virus are you using? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Tim D Posted March 29, 2020 Author Share Posted March 29, 2020 Trend Micro Maximum Security. I have version 16.0 which I believe is the latest. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 29, 2020 Moderators Share Posted March 29, 2020 The latest version (11th March) is 16.0.1302. See here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/1120881.aspx?cm_mmc=MaximumSecurityPage-_-SupportNews-_-TiHE-_-2019 Others have reported that if they update from this page, (rather than updating from within TM), then TM stops blocking CCleaner.https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Tim D Posted March 29, 2020 Author Share Posted March 29, 2020 Nukecad, Thanks. I'll take a look at both sites. . I'll let you know if I have success. If I can get something to work then I can impress my wife as well.Smiles. Link to comment Share on other sites More sharing options...
Tim D Posted March 29, 2020 Author Share Posted March 29, 2020 nukecad. Just checked and I do have version 16.0.1302 so now on to the second link. Smiles. Tim D Link to comment Share on other sites More sharing options...
Tim D Posted March 30, 2020 Author Share Posted March 30, 2020 nukecad. I just downloaded from the page you suggested . CCleaner still would not open. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 30, 2020 Moderators Share Posted March 30, 2020 Try whitelisting as shown here https://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?tab=comments#comment-317617 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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