RicardodeMiranda Posted March 25, 2020 Share Posted March 25, 2020 A Trojan has been found out on CCleaner Installer v5.65. Please help me. My Kaspersky Internet Security has deleted this dangerous file. I'm waiting for a solution please. Thanks in advance. Ricardo Link to comment Share on other sites More sharing options...
Moderators TwistedMetal Posted March 25, 2020 Moderators Share Posted March 25, 2020 It's a false positive. There is no actual virus. It happens with every new release. Your Friendly Neighborhood Piriform Forum Moderator Quick Links: CCleaner Products | CCleaner Documentation | Knowledge Center | Downloads | Lost License Key Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 25, 2020 Moderators Share Posted March 25, 2020 Every software that releases a new version gets one or two AV's not recognising the new version at first It happens because they 'see' something different than they expect from that software and so are not sure if it's real or a fake. Once the AV company gets it's finger out and updates their listing all is well again. I've submitted ccsetup565.exe to a VirusTotal check and all 67 AV engines that responded say that it's clean - including Kasperskyhttps://www.virustotal.com/gui/file/810d4b0d8f4171b13f6d5a4c5c6c5e33209af7af6c378a2218007caae12dc2d6/detection *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
RicardodeMiranda Posted March 25, 2020 Author Share Posted March 25, 2020 11 hours ago, TwistedMetal said: It's a false positive. There is no actual virus. It happens with every new release. TwistedMetal, thank you for your answer. But it happened for me for the first time. Maybe it may be a virus. I really need a solution, because I won't disable my anti-virus in order to install a dangerous software. Thanks Link to comment Share on other sites More sharing options...
RicardodeMiranda Posted March 25, 2020 Author Share Posted March 25, 2020 1 hour ago, nukecad said: Every software that releases a new version gets one or two AV's not recognising the new version at first It happens because they 'see' something different than they expect from that software and so are not sure if it's real or a fake. Once the AV company gets it's finger out and updates their listing all is well again. I've submitted ccsetup565.exe to a VirusTotal check and all 67 AV engines that responded say that it's clean - including Kasperskyhttps://www.virustotal.com/gui/file/810d4b0d8f4171b13f6d5a4c5c6c5e33209af7af6c378a2218007caae12dc2d6/detection nukecad, thank you for your answer. But I have been using CCleaner Professional for years. And it happened for the first time. And also PAY CLOSE ATTENTION to the screenshot I took. You've submitted a DIFFERENT FILE (ccsetup565.exe). That IS NOT the file Kaspersky Internet Security has detected. There is a virus inside this file ccupdate5.65.7632.exe. If you can submitted the correct file, I would be very thankful, because my anti-virus can't allow me to download it and even install it. Thanks for your answer. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 25, 2020 Moderators Share Posted March 25, 2020 When you click on the VirusTotal link in nukead's post above and get to the site, click on where it says Details. Scroll down a bit and you will see that it mentions 5.65.7632.exe and ccsetup565.exe. They are one and the same. The temp file ccupdate you have highlighted by Kaspersky on your machine is just where the setup file gets unpacked to a temp area for installing. Please do not be concerned. If it still is bothering your peace of mind contact Kaspersky who will give you some info about this. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 25, 2020 Moderators Share Posted March 25, 2020 You can always wait a few days since that gives antivirus vendors time to update their detection (usually 48-72 hours) - and it also affords you a time-gap if a new version has other issues such as being buggy. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 25, 2020 Moderators Share Posted March 25, 2020 The file that Riacrdo is talking about is not the CCleaner installer. (Sorry, I'd missed that). It appears to be the 'Emergency Updater'? But that doesn't usually have the version number, just 'ccupdate.exe', and the pathname in the screenshot looks odd. ccupdate.exe also shows as clean on VT:https://www.virustotal.com/gui/file/6c997590da9a900e09fb0e0f469ed09c07199e461661d0346f9dd431f9534b26/detection @RicardodeMiranda Does the file "C:\Program Files\CCleaner\temp_ccupdate\ccupdate5.65.7632.exe" actually exist on your computer? Does the folder "temp_ccupdate" even exist? (or is it only in Kaspersky that you saw it?). Can you tell us where you downloaded CCleaner v5.65 from? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
RicardodeMiranda Posted March 25, 2020 Author Share Posted March 25, 2020 3 hours ago, Andavari said: You can always wait a few days since that gives antivirus vendors time to update their detection (usually 48-72 hours) - and it also affords you a time-gap if a new version has other issues such as being buggy. Andavari, thank you so much! It happened in this morning. Thanks to everyone. Link to comment Share on other sites More sharing options...
RicardodeMiranda Posted March 25, 2020 Author Share Posted March 25, 2020 2 hours ago, nukecad said: The file that Riacrdo is talking about is not the CCleaner installer. (Sorry, I'd missed that). It appears to be the 'Emergency Updater'? But that doesn't usually have the version number, just 'ccupdate.exe', and the pathname in the screenshot looks odd. ccupdate.exe also shows as clean on VT:https://www.virustotal.com/gui/file/6c997590da9a900e09fb0e0f469ed09c07199e461661d0346f9dd431f9534b26/detection @RicardodeMiranda Does the file "C:\Program Files\CCleaner\temp_ccupdate\ccupdate5.65.7632.exe" actually exist on your computer? Does the folder "temp_ccupdate" even exist? (or is it only in Kaspersky that you saw it?). Can you tell us where you downloaded CCleaner v5.65 from? nukecad, thank you very much! Because I bought CCleaner Professional I just need to click on right bottom corner where there is a link called Check for updates (please see the new screenshot I've taken and attached below). And right after that a window appears and it downloads and installs the new version on my laptop. Could you get it? But yesterday my anti-virus used to "cancel" that downloading process, you know? It used to show me a notification (a file deleted), because it used to identify a dangerous file, you know? However in today morning I tried once more... and then... finally, my anti-virus allowed to download and install. Thank you so much, guys! Now everything is OK. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 25, 2020 Moderators Share Posted March 25, 2020 So it was just the AV taking time to catch up with it's definitions then. Good to hear that it's ok now. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
RicardodeMiranda Posted April 15, 2020 Author Share Posted April 15, 2020 On 25/03/2020 at 10:10, hazelnut said: When you click on the VirusTotal link in nukead's post above and get to the site, click on where it says Details. Scroll down a bit and you will see that it mentions 5.65.7632.exe and ccsetup565.exe. They are one and the same. The temp file ccupdate you have highlighted by Kaspersky on your machine is just where the setup file gets unpacked to a temp area for installing. Please do not be concerned. If it still is bothering your peace of mind contact Kaspersky who will give you some info about this. On 25/03/2020 at 10:10, hazelnut said: When you click on the VirusTotal link in nukead's post above and get to the site, click on where it says Details. Scroll down a bit and you will see that it mentions 5.65.7632.exe and ccsetup565.exe. They are one and the same. The temp file ccupdate you have highlighted by Kaspersky on your machine is just where the setup file gets unpacked to a temp area for installing. Please do not be concerned. If it still is bothering your peace of mind contact Kaspersky who will give you some info about this. Thank you so much for your answer, hazelnut! Link to comment Share on other sites More sharing options...
RicardodeMiranda Posted April 15, 2020 Author Share Posted April 15, 2020 On 25/03/2020 at 10:55, nukecad said: The file that Riacrdo is talking about is not the CCleaner installer. (Sorry, I'd missed that). It appears to be the 'Emergency Updater'? But that doesn't usually have the version number, just 'ccupdate.exe', and the pathname in the screenshot looks odd. ccupdate.exe also shows as clean on VT:https://www.virustotal.com/gui/file/6c997590da9a900e09fb0e0f469ed09c07199e461661d0346f9dd431f9534b26/detection @RicardodeMiranda Does the file "C:\Program Files\CCleaner\temp_ccupdate\ccupdate5.65.7632.exe" actually exist on your computer? Does the folder "temp_ccupdate" even exist? (or is it only in Kaspersky that you saw it?). Can you tell us where you downloaded CCleaner v5.65 from? Thank you for your reply, nukecad. It has been resolved. No, this is just a temp folder, you know? I just need to click on this link (attached file) in order to ask CCleaner to download and install the new software for me. Link to comment Share on other sites More sharing options...
RicardodeMiranda Posted April 15, 2020 Author Share Posted April 15, 2020 On 25/03/2020 at 14:45, nukecad said: So it was just the AV taking time to catch up with it's definitions then. Good to hear that it's ok now. Thank you so much, nukecad! Link to comment Share on other sites More sharing options...
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