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I just renewed my license for another 2 years via cleverbridge but the new license key still shows my expiration of next month.

I uninstalled CCleaner rebooted and reinstalled and the new license still shows expiration next month.

 

Anyone else having these issues?

 

Thanks

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  • Moderators

I flagged the admins to this they should be able to help you.  Have you tried to email your support rep yet as you do get priority support from the developers with your pro.

https://support.piriform.com/hc/en-us/requests/new

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Hi Nergal,

I did email support and it took 5 days to get a response and with that is what a generic response.

My key shows the proper expiration when checking it on Ccleaner website but when entered in the program it does not change my expiration.

I did respond back to the generic email so hopefully they will see it. I do have 19 days to get this fixed :D

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  • Admin

Hi, thanks for reaching out. Our support team is busier than usual so it may take a while to get back to you. Please rest assured a team member will be in touch with you as soon as they can, and will make sure that the correct expiration date is in place for your license. 

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It is about 2 weeks since I opened my ticket (with numerous request for updates) and nothing from support yet.

Surely your backlog cannot be 2 weeks and my expiration is coming due in a few days.

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My Key has the correct expiration date when I check it on CCleaner's site. But my app did not show the proper date. Support just got back to me an manually corrected it and said one of their renewal servers was having issues. I am good to go now.

Thank you!!!

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