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I can’t cancel my subscription and the money was withdrawn without my consent

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Posted (edited)

I canceled my subscription last year , right after I purchased the program. I remember that for sure. But yesterday the money was withdrawn from my card, two weeks before the end of the subscription. I didn't have time to check the condition. Right now, I can 't cancel my subscription again - it turns on automatically every time. I want my money back. I wasn 't going to renew my registration. The dollar exchange rate in Russia has increased and the price of the program is now too high.

This situation is very unpleasant for me.


Edited by Glazurno

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You need to contact support to resolve licencing/subscription issues; it's not something that we can do on the open forum.

There is a contact form here: https://support.piriform.com/hc/en-us/requests/new

Or you can email them: support@ccleaner.com

Be aware that we are told they are busy at the moment, and so the reply may be a bit slow.

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Hi there, we're sorry about the issue with cancelling your subscription. Please contact our support team on the details above to request a refund. Rest assured we offer a 30-day money-back guarantee. 


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