"Need Windows 7 or higher" error on Windows 10 [solution]

[Tom Moreland]

I have attempted to load most recent updates to my CCleaner and it fails to download due to a message that says it must be Windows 7 or later.  I have Windows 7.  Any suggestions?

[Tom Moreland]

I have attempted to load most recent updates to my CCleaner and it fails to download due to a message that says it must be Windows 7 or later.  I have Windows 7.  Any suggestions?

[rjlewis5390]

I am trying to reinstall CCleaner Pro and a warning keeps appearing that the tells me I need Windows 7 or higher:

I am running Windows 10 Home (64), but cannot get the CCleaner program to install.

[nukecad]

Duplicate threads merged.

Whilst I've not seen that particular one reported, some users are having problems with v5.64 not installing.
The developers are working on it.

If v5.63 is still working for you then stick with that until a new version is released.
If you need to reinstall v5.63 (or an earlier version) then you can find it on the right of the page here: https://filehippo.com/download_ccleaner/

[Dave CCleaner]

@rjlewis5390, @Tom Moreland: could we trouble you to run the following and share your results please?

systeminfo | findstr /B /C:"OS Name" /C:"OS Version"

The output should look something like this:

[rjlewis5390]

I had the same issue:  right click your CCleaner icon and look for the "compatibility"

selector...click on it.  It will now ask you if you want to run the compatibility utility

and to test the settings it has developed...then if the program runs correctly go back

to the compatibility utility and save the settings.

[Dave CCleaner]

Note that you may also experience compatibility issues if you are emulating an older version of Windows when running CCleaner.  For example, if you right-click your CCleaner desktop shortcut and select "Properties" you would want to make sure that the "compatibility mode" checkbox is cleared.

[terranova]

Thank you for your help. Compatibility was the issue. All good now.

[Kim B]

Dave CCleaner, your post helped! The problem is solved.   I posted the same question under a different title as my queries in the Search didn't come up with this topic.  If you are in Admin feel free to delete my post made today.  

 

 

Edited March 30, 2020 by Kim B
Some file was suddenly attached to my edited post.