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Mike8

CCleaner browser has taken over

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I've been using free version of CCleaner for a few years now, and had no problems, and have also used Google Chrome as my browser for many years. But recently, I've noticed that when I click some links, they open up in this new CCleaner browser, which is most annoying, as I want to use chrome as my browser. Can you please explain how this happened, because I don't remember installing a new browser. Also, a website I'm using now for a paid educational course needs me to install a Chrome extension application, and it's going to be a real pain if I have to constantly swap between the two browsers to do this. In fact, I doubt that the chrome extension will even work, if it resides on Chrome, and the main website is open in CCleaner browser. How did I end up with CCleaner browser? 

And also, while typing up this text, I've been stopped about 10 times and asked to prove that I'm not a robot by "recaptcha"! Most annoying!

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It sounds that CCleaner Browser has been set to be your default browser when it installed.

Simply change it back to make Chrome your default browser again, so that when you click a link Chrome will open.
https://support.google.com/chrome/answer/95417?co=GENIE.Platform%3DDesktop&hl=en

Then uninstall the CCleaner Browser if you don't want it. Once it's uninstalled then it's gone and can't bug you anymore.
https://support.microsoft.com/en-gb/help/4028054/windows-10-repair-or-remove-programs

As for how you got it;
It was probably offered when you installed a previous version of CCleaner and you didn't untick (maybe didn't notice) the pre-ticked box, so it installed the browser as well.

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Yes, I am having the same experience as Mike8.  I have tried contacting CCleaner support online and get no response.  I tried contacting Piriform and they put me on to some outfit that would like to charge me - at $66 p.m. should I fail to opt uut.  (They've done this in the past).

CCleaner has taken  over all my saved email messages as well.  When I try to re-open them, I can't.  And it has commandeered all my attachments as well. 

How do Mike8 and I get out from under this?

Evan

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Thank you, Nukecad.  I did re-set my default email to Google Chrome.  Now we'll see what happens.

I may still have the problem on opening those messages that were saved in CCleaner.  Any suggestions on how to allow them to be opened?

Evan4

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12 hours ago, Evan4 said:

Yes, I am having the same experience as Mike8.  I have tried contacting CCleaner support online and get no response.  I tried contacting Piriform and they put me on to some outfit that would like to charge me - at $66 p.m. should I fail to opt uut.  (They've done this in the past).

That does not sound right at all. And rings alarm bells.

Piriform is CCleaner.
And why would they refer you to a 3rd party?

Can you tell us just how you contacted Piriform for them to 'put me on to some outfit that would like to charge me' ?

I suspect that you may have fallen for what is known as a 'Tech Support Scam'.

If you have then you may need to take further action quickly.

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16 hours ago, Evan4 said:

Yes, I am having the same experience as Mike8.  I have tried contacting CCleaner support online and get no response.  I tried contacting Piriform and they put me on to some outfit that would like to charge me - at $66 p.m. should I fail to opt uut.  (They've done this in the past).

 

To confirm, I am not sure who you contacted when you tried "contacting Piriform" but from your description of the experience that was not us.  While we may suggest that you contact your hardware manufacturer for hardware-specific issues not relating to CCleaner, for example, we don't refer anyone to third parties.  If you have dialed a tech support scam number and gave them access to your PC then I'd recommend removing anything that they installed on your PC and then giving it  a thorough AV scan ASAP.

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I'd go further than Dave and say that if you suspect (as we do) that you have been contacted by a Support Scammer then you should get you computer checked over by a malware expert as a matter of some urgency.

I personally would start here: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/
Follow their instructions step by step and carefully.

If for some reason you prefer not to use Malwarebytes then there is a list of others offering the same free service which can be found in item 10 of our forum rules:
https://community.ccleaner.com/announcement/15-forum-rules/

They all have experts in malware removal who will take you through things step-by-step.
Be sure to do what they say and only what they say until they give you the all clear.

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