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Unable to delete entries from Startup


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I have the professional version of CCleaner. I am facing two problems

1. If I disable an entry and close CCleaner, it doesn't remain disabled. If I close and restart CCleaner, the entry is enabled.

2. I am not above to delete an entry. it says file not found. But I can see the file by right clicking on it and selecting "Open Containing Folder".

This post is not letting me upload a file (Error 200). You can see the screenshot here

https://www.dropbox.com/s/m2fc33o56vwua9s/Screenshot.gif?dl=0

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What anti malware are you running, maybe it's 'protecting' you.

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Posted (edited)

Thank you for replying. I am using Norton Antivirus and have been using for 14 years.. Never faced this problem with the free version of CCleaner. I recently bought the professional version and this problem started.

For this post sake, I disabled Norton. But still same problem.

Edited by Siddharth Rout
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Still not sorted, Manually deleted those items from the startup. For any future visitors, here is what I did.

 

To remove a shortcut from the Startup folder:

  1. Press Win-r. In the "Open:" field, type:
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp

    Press Enter.

  2. Right-click the program you don't want to open at startup and click Delete.

 

It's a pity I had to ask for a refund. I really loved this application.

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