Black screen

[Theodor007]

I’m in big trouble! I downloaded this CCleaner because I got a lot of poop ups! Didn’t think twice! Download it tried to get use of it didn’t get any better thoe! The computer started running slow like a week after the download have been on the computer for so much! And now I did a windows update and can’t get back on I log in an it’s completely black! I tried to get the task manager up and restar the windows explorer but it won’t start please help me! My computer is lost I tried get malware thru usb stick and open it but it can’t find it! Can’t get browsers up I need serious help with this  please help me!

[nukecad]

You don't say what Windows you are running or what the update was, but it's almost certainly a Windows Update problem.

It's known to happen that you can get a black screen following a windows update, but it's easily fixable.

See this: https://www.howtogeek.com/425382/how-to-fix-a-black-screen-after-updating-windows-10/

(I've moved this from where it was orignally posted on an old thread and changed the title).

[Theodor007]

I’m sorry I was so stressed I’m running Windows 10 don’t know what update it was tried the safe mode and uninstall in trying to log in now to see! If that doesn’t work any clue?

[nukecad]

See how that goes and it you get up and running I'll point you to where you can get your computer analyzed by experts and cleaned of possible malware for free.

 

[Theodor007]

It worked out very well! I went in on safe mode! And uninstalled CCleaner did a scan after seems pretty fine! Thank you for the quick answers! And will to help me! That is something really good! Keep doing that! Cheers 

[nukecad]

Good to hear.

I suspect that your original problems were not CCleaner related, it sounds more like you maybe had some kind of Adware which is why you installed CCleaner in the first place.

CCleaner is not designed to detect/remove Adware or other Malware, it's simply a junk file cleaner.

Whilst we can't give one to one malware removal advice here, forum rules forbid it, there are some things we can do to help, and we can point you where to get more help.

The first thing I would do is download and run AdwCleaner from Malwarebytes.
That is not a rival to CCleaner, it does a different job altogether.
It is made to target Adware and other unwanted/unneeded programmes, (as well as now removing junk programmes put there by the computer manufacturer).
It doesn't need installing, simply download it and double click to run.
https://www.malwarebytes.com/adwcleaner/

If you want to go further than that and have your machine checked over by an expert, then we have a list of where you can go to get that done for free.
Each one of the links on the list offers one-to-one online help to check and clean up a suspect computer.
If you use one then it's important that you follow exactly what they tell you and nothing else until they tell you that your computer is clean.
You can find this list of expert helpers in chapter 10 of the forum rules here:
https://community.ccleaner.com/announcement/15-forum-rules/

[sanumen19]

I unfortunately did not help from the black screen nothing

Edited April 23, 2020 by sanumen19