stfumf Posted March 4, 2020 Share Posted March 4, 2020 Just installed 5.64.7613 but it's not working. I can't click anything. Not even close the window. Already reinstalled but same issue. Please fix. Link to comment Share on other sites More sharing options...
hermlam Posted March 5, 2020 Share Posted March 5, 2020 I have exactly the same issue. CCleaner is not reacting at all. CCleaner Pro on Windows 10 Pro on my Surface 7. Already created a ticket at CCleaner Support. Herman Link to comment Share on other sites More sharing options...
VST Posted March 5, 2020 Share Posted March 5, 2020 (edited) The update needs to call to the internet to function. Mine was freezing but after I disabled my PiHole and allowed CC (http://analytics.ff.avast.com/) to connect to the net it started working. Hope this helps. Edited March 5, 2020 by VST Link to comment Share on other sites More sharing options...
Psy Posted March 6, 2020 Share Posted March 6, 2020 Had same issue, whitelisting "analytics.ff.avast.com" fixed it. Thanks VST! Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 6, 2020 Moderators Share Posted March 6, 2020 Kind of bad you had to let it "phone home" to Avast in order for it to work. If that's the case for some people (I didn't have that issues using the Portable ZIP version) maybe they should update the system requirements to state an active working Internet connection is required -- that is if it isn't just another of the bugs both software-side and network-side they have to fix. Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 6, 2020 Share Posted March 6, 2020 I was about the report the same issue, how do we disable analytics? Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted March 6, 2020 Admin Share Posted March 6, 2020 @ricktendo64: It is there in the privacy settings. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
ElleBee Posted March 6, 2020 Share Posted March 6, 2020 I can't install the new update at all: "Error opening file for writing": option to abort, retry or ignore. Any ideas? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 6, 2020 Moderators Share Posted March 6, 2020 See here Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ricktendo64 Posted March 6, 2020 Share Posted March 6, 2020 So the problem seems to be after update there is a couple popup messages for PC Health check. I temporarily disabled my Pi-Hole, dismissed the popups and I have reactivated Pi-Hole. The problem appears to have gone for now, do not know if it will resurface. Link to comment Share on other sites More sharing options...
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