Bluenose1940 Posted March 3, 2020 Share Posted March 3, 2020 I keep getting a message telling me that I am not using the latest version of CCleaner and that I should download the available update. However, when I click on the link, all I get is an option to 'upgrade' and when I follow that, it's asking me for my details again and gives me the price for the upgrade. What am I doing wrong please? Many thanks. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted March 3, 2020 Admin Share Posted March 3, 2020 @Bluenose1940: If you "no thanks" the upgrade to CCleaner Professional you can then "download" on the following page. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Tim Garriques Posted March 3, 2020 Share Posted March 3, 2020 (edited) Re: Update 5.64.7612 Pro How do I get back to CCleaner before the update? The update is slower and more difficult to use. I much prefer the clean efficient interface of the previous version. If it ain't broke, don't fix it! Edited March 3, 2020 by Tim Garriques Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 3, 2020 Moderators Share Posted March 3, 2020 17 minutes ago, Tim Garriques said: Re: Update 5.64.7612 How do I get back to CCleaner before the update? The update is slower and more difficult to use. I much prefer the clean efficient interface of the previous version. If it ain't broke, don't fix it! https://filehippo.com/download_ccleaner/ Older builds are on the right hand side of the page. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Tim Garriques Posted March 3, 2020 Share Posted March 3, 2020 54 minutes ago, Dave CCleaner said: @Bluenose1940: If you "no thanks" the upgrade to CCleaner Professional you can then "download" on the following page. Link to comment Share on other sites More sharing options...
Bluenose1940 Posted March 4, 2020 Author Share Posted March 4, 2020 Thanks for your help folks but I'm getting nowhere fast! I have followed Tim's suggestion and said 'No thanks' but I can't see an option anywhere to download 5.64.7613, although I can see the Release Notes for that version. Other than that, all I can see is the opportunity to download the 'Free' version, or buy the Professional Version (which I have) or to buy the 'Professional Bundle' Sorry to be a pain. Is there a direct link to the download available? Thank you Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 4, 2020 Moderators Share Posted March 4, 2020 If you already have a pro licence key then you simply download the free version and enter your licence key to upgrade it to Pro. You can get it from the 'builds' page: https://www.ccleaner.com/ccleaner/builds Once installed re-enter your key. In CCleaner go to Options>About, click on 'Upgrade to pro', enter your name and key as first registered, and click 'Register'. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Bluenose1940 Posted March 4, 2020 Author Share Posted March 4, 2020 Hiya nukecad, thank you for your input and the link. I did exactly as you suggested and I now have the latest version. However, after downloading it and arriving at the screen shown in your post above, I entered all of my details that I used when I first registered the programme and a message came up stating the details as 'invalid'. I then clicked on 'cancel' and it took me straight into the latest version. All seems to be working OK, so many thanks to all for the assistance. All very much appreciated. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 4, 2020 Moderators Share Posted March 4, 2020 Not sure why you got that invalid message if it's upgraded to Pro anyway? Can you confirm that it's now running as Pro and if it is I'll flag it to the staff/developers. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Bluenose1940 Posted March 4, 2020 Author Share Posted March 4, 2020 Hi again nukecad, Hopefully I have managed to attach an image of what I've got that will help you. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted March 4, 2020 Admin Share Posted March 4, 2020 18 hours ago, Tim Garriques said: Re: Update 5.64.7612 Pro How do I get back to CCleaner before the update? The update is slower and more difficult to use. I much prefer the clean efficient interface of the previous version. If it ain't broke, don't fix it! Note that the "extra steps" in Health Check are a one-time introduction to what it does that you'll only see once. For those preferring the "Classic" CCleaner interface there is still the "Custom Clean" option. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted March 4, 2020 Admin Share Posted March 4, 2020 1 hour ago, Bluenose1940 said: I entered all of my details that I used when I first registered the programme and a message came up stating the details as 'invalid'. @Bluenose1940: Just checking, did you copy-past the licence key from your original order confirmation email or did you type them in by hand? 99% of registration problems that we see are transcription errors from "I"s looking like "1"s, "Z"s looking like "2"s, "S"s looking like "5"s etc. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Bluenose1940 Posted March 4, 2020 Author Share Posted March 4, 2020 6 minutes ago, Dave CCleaner said: @Bluenose1940: Just checking, did you copy-past the licence key from your original order confirmation email or did you type them in by hand? 99% of registration problems that we see are transcription errors from "I"s looking like "1"s, "Z"s looking like "2"s, "S"s looking like "5"s etc. Yes I always type them in by hand and never copy and paste. I'm not sure that I still have access to the original email anyway. I printed the original and always use that. As I say, once I click on 'cancel' it takes me straight into the programme. Can you tell from my attachment if I am actually still running the 'paid-for' version, even though it says FREE FOR HOME USE across the top. Thanks again for the help. Sorry if I appear a bit dim but, although I can cope reasonably well on a pc, I'm no techie man and am nearly 80! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 4, 2020 Moderators Share Posted March 4, 2020 The screenshot certainly says it's the Pro edition. But I note that it also says '(Unregistered)'. I'm not sure about that, it's possibly running Pro in the 14 day trial mode? I'd try entering your key again, being careful about the letters/numbers thing. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Bluenose1940 Posted March 4, 2020 Author Share Posted March 4, 2020 Well done chaps, thank you so much for your help. I've cracked it now. I was indeed punching in a '1' when it should have been an 'I'. All sorted, thanks a million. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 4, 2020 Moderators Share Posted March 4, 2020 Good to hear it was that simple. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 4, 2020 Moderators Share Posted March 4, 2020 On 03/03/2020 at 11:51, Tim Garriques said: I much prefer the clean efficient interface of the previous version. See here how to configure it:https://community.ccleaner.com/topic/57017-new-cckeaner-interface/?do=findComment&comment=315852 Link to comment Share on other sites More sharing options...
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