arturofernandez Posted February 18, 2020 Share Posted February 18, 2020 Hello, I ran CCleaner yesterday, which eliminated a lot of trackers/junk and claimed that everything was fine. However, the PC is not working as expected, not only it takes longer to start but doesn't recognize the 2nd (internal) hard drive. When I open the Device Manager, the system sees it as an 'unknown device' and, when I try to update the drivers, it claims that the best ones are already installed. I have almost 4 TB of important data on the drive so reformatting is obviously not an option. Any suggestions on went wrong or how to fix it would be more than welcomed. Thanks. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 19, 2020 Moderators Share Posted February 19, 2020 Did you use the registry cleaner part of CCleaner? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
arturofernandez Posted February 19, 2020 Author Share Posted February 19, 2020 (edited) Hi @hazelnut, Yes. I cleaned the registry before doing the whole thing. Thanks, Edited February 19, 2020 by arturofernandez Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 20, 2020 Moderators Share Posted February 20, 2020 7 hours ago, arturofernandez said: Hi @hazelnut, Yes. I cleaned the registry before doing the whole thing. Thanks, Did you make a back up of the registry when CCleaner offered you the option to do so? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
arturofernandez Posted February 20, 2020 Author Share Posted February 20, 2020 Nope! I was doing several things at the same time and had not had any problem with CCleaner on the other PCs. It caught me off guard. Link to comment Share on other sites More sharing options...
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