PEdgarAVC Posted January 20, 2020 Share Posted January 20, 2020 I did a health check on newly installed CCleaner and get a message saying It Looks like you are Offline when I am connected to the internet. Am unable to speed or security check. Help....what do I do? Thank you! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 21, 2020 Moderators Share Posted January 21, 2020 It's a badly worded message that they have promised to change. It doesn't actually mean that you are offline, it means that Health Check cannot contact CCleaners server for some reason. Those 2 functions need to contact the server to check against the database for any updates available to applications on your computer. (Note those 2 functions are only available in the Pro version). It may just be a connection problem in which case try again later, but more often it is your Anti-Virus blocking CCleaner from passing through the Firewall to contact the server. Try making CCleaner an exception in your Anti-virus, - google for how to add an exception in the particular AV that you use. (eg. google- "Add an exception to Avast anti virus" would find instructions for Avast). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted January 29, 2020 Share Posted January 29, 2020 Hi, we're sorry for the error. Please let us know if the fix suggested by @nukecad helped! Thanks! Link to comment Share on other sites More sharing options...
Sarah Thompson Posted March 17, 2020 Share Posted March 17, 2020 Since this update I have gotten the message that CC cannot connect to the server. What's going on with this one? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 17, 2020 Moderators Share Posted March 17, 2020 It is connecting but it's showing the wrong message, its a bug that should be fixed in the next update. See here: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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