PEdgarAVC 0 Posted January 20 I did a health check on newly installed CCleaner and get a message saying It Looks like you are Offline when I am connected to the internet. Am unable to speed or security check. Help....what do I do? Thank you! Quote Share this post Link to post Share on other sites
nukecad 0 Posted January 21 It's a badly worded message that they have promised to change. It doesn't actually mean that you are offline, it means that Health Check cannot contact CCleaners server for some reason. Those 2 functions need to contact the server to check against the database for any updates available to applications on your computer. (Note those 2 functions are only available in the Pro version). It may just be a connection problem in which case try again later, but more often it is your Anti-Virus blocking CCleaner from passing through the Firewall to contact the server. Try making CCleaner an exception in your Anti-virus, - google for how to add an exception in the particular AV that you use. (eg. google- "Add an exception to Avast anti virus" would find instructions for Avast). Quote Share this post Link to post Share on other sites
Sandra CCleaner 0 Posted January 29 Hi, we're sorry for the error. Please let us know if the fix suggested by @nukecad helped! Thanks! Quote Share this post Link to post Share on other sites
Sarah Thompson 0 Posted March 17 Since this update I have gotten the message that CC cannot connect to the server. What's going on with this one? Quote Share this post Link to post Share on other sites
nukecad 0 Posted March 17 It is connecting but it's showing the wrong message, its a bug that should be fixed in the next update. See here: Quote Share this post Link to post Share on other sites
