PEdgarAVC 0 Posted January 20, 2020 Share Posted January 20, 2020 I did a health check on newly installed CCleaner and get a message saying It Looks like you are Offline when I am connected to the internet. Am unable to speed or security check. Help....what do I do? Thank you! Link to post Share on other sites
Moderators nukecad 9 Posted January 21, 2020 Moderators Share Posted January 21, 2020 It's a badly worded message that they have promised to change. It doesn't actually mean that you are offline, it means that Health Check cannot contact CCleaners server for some reason. Those 2 functions need to contact the server to check against the database for any updates available to applications on your computer. (Note those 2 functions are only available in the Pro version). It may just be a connection problem in which case try again later, but more often it is your Anti-Virus blocking CCleaner from passing through the Firewall to contact the server. Try making CCleaner an exception in your Anti-virus, - google for how to add an exception in the particular AV that you use. (eg. google- "Add an exception to Avast anti virus" would find instructions for Avast). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
Admin Sandra CCleaner 0 Posted January 29, 2020 Admin Share Posted January 29, 2020 Hi, we're sorry for the error. Please let us know if the fix suggested by @nukecad helped! Thanks! Link to post Share on other sites
Sarah Thompson 0 Posted March 17, 2020 Share Posted March 17, 2020 Since this update I have gotten the message that CC cannot connect to the server. What's going on with this one? Link to post Share on other sites
Moderators nukecad 9 Posted March 17, 2020 Moderators Share Posted March 17, 2020 It is connecting but it's showing the wrong message, its a bug that should be fixed in the next update. See here: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now