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I have used c cleaner for 10 + years. I can not retrieve these files. The side by side configuration is incorrect. 

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You need to expand on what the problem is.  What files? Ccleaner doesn't, by default, touch documents or downloads.  What is a side by side configuration? What do you mean it's incorrect?

Also what version of windows and ccleaner (don't say latest, it means nothing, please give a version number located at the top of the ccleaner window.

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