Claudine Posted December 9, 2019 Share Posted December 9, 2019 I paid for Ccleaner Professional but did not realise I had not chosen it for my Mac, instead I paid for Windows. Consequently I am unable to download what I have paid for. I have found no way of sorting this. Can you help please. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted December 9, 2019 Moderators Share Posted December 9, 2019 You will need to contact support and tell them what has happened, they should change it for you with no fuss. There is a form you can fill in here: https://support.piriform.com/hc/en-us/requests/new Alternatively you can email your support question to: support@ccleaner.com Give them details of you invoice number. etc. - (Don't put anything like that on this forum where everyone can see it though). I've moved this thread into the 'CCleaner for MAC' forum. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted December 11, 2019 Share Posted December 11, 2019 Hi Claudine, please contact our support team using the information above and the support team will generate the correct license key for you. I have also let the team know to expect a ticket from you. Please do check the spam folder for communications from us. Thanks! Link to comment Share on other sites More sharing options...
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