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The system cannot find the specified file

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I tried the free version of Recuva and got this message so assumed it was because I needed to buy the Pro.

Now I buy the Pro pack and still get the message.  The system cannot find the specified file

It says it is Excellent too.

I have thousands like this and can't get one.

What am I doing wrong please?




Filename: 20180911120931_81BF0700.m2ts
Path: E:\VIDEO 2018 June Laycock - Edited

Size: 128 MB (134,676,480)

State: Excellent

Creation time: 22/02/2019 21:09

Last modification time: 12/09/2018 14:02

Last access time: 22/02/2019 21:09

Comment: No overwritten clusters detected.

32880 cluster(s) allocated at offset 66630337

Header is all zeros




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I have done a Deep scan and here is a screen shot of some of them. 

Can I save these. They say they are excellent?

It is Win 10 1903 x64

2TB drive affected - 2TB extra drive for saving files.

Where do I go from here ?  The best scenario

Recuva-DEEP SCAN-Closed Summary.PNG

Recuva-DEEP SCAN-Summary.PNG

Recuva-Op complete-11020 not recovered-1650fully were.PNG


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Simple question first - are you trying to save the files to the same drive?

I've only seen this message (can't find file) on files greater than 4 gb, which I can only see one in your list. Apart from that I can't see why you are getting that message for all the files.

A file with a header of zeroes is not a valid file, unless it's a text file of zeroes, so it is not a suitable candidate for recovery.

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HI and thanks for the reply.

No, am saving them to a new 2TB drive.

After the deep scan, I am now doing a 'Recover' and so far it has recovered 5912 files and in Win 10 Explotrer they look fine in View mode. Tried a few videos and they work,, MP4 and mts2.

So I am hoping to get more and will report on the final results.


PS Before getting to Recuva tried, TestDisk, Euseus, Mini Tool and another but they only showed names as unnamed,  file00001  and recoverd0001 etc.

I took a log file of TestDisk but so far no on in the last week has been on the forum to tell me what to do next.  Maybe it can rewrite the filesystem as it has before for me. I just didn't want to mess trying until I got my files off first.

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Hi again,

Have r3ecovered 5618 files to the other 2TB drive but for the last 40 hours it has taken forever to save 3 files.

It seems sort of stuck at about Current Progress 48% since file 5611 to now 5618 saying 1 day to go.

When I go to Win 10 Explorer to check the files on the new disk, it does nor resolve to the explorer tree to see the files. The green line at the top stays there. The actual partition I am saving to Red Data is near 3 TB but doesn't show fully like the other partitions on the screen. No bar etc.

I have attached the screen shot of it and the Recuva where it is on the most recent file for 2 hours.

Not sure about stopping scan as I do want the rest of the files.  Does it have a 'resume' function ?

what now please ?

Recuva-Red data drive.PNG


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So from 7am this morning to 8pm tonight it has recovered 11 files with an average size of 660 kb.

If I stop this, can I resume where it stopped to continue with the recovery ?


Edited by ozstar
Task manager load
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There's no auto stop and restart facility with Recuva.

If you are running a recovery (which I understand you are) and not an analyse, you could theoretically stop the recovery, identify what the last file recovered was, and then check the files from that point onwards and run a recovery. But if you are dealing with thousands of files this is likely to be quite a headache to attempt.

Your recovery appears to be grindingly slow, and Recuva appears to be doing nothing in the Task Manager snapshot.


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Thanks for the reply.

Yes slow it is.

I have a txt file of the files it found, but the order is not the same as what it is recovering.  This is in Notepad so i don't know where it got its sort order from.

So,  it may be hard to find exactly where it finished, if i stop it.

For example it recovered the top file, then the next on was the last on this list, missing all inbetween.


MAH00636.MP4.moff                                             2524         E:\?\                                                      
MAH00636.THM                                                  6958         E:\?\                                                      
MAH00637.MP4                                                  72631690     E:\?\                                                      
MAH00637.MP4.modd                                             605          E:\?\                                                      
MAH00637.MP4.moff                                             4032         E:\?\                                                      
MAH00637.THM                                                  4880         E:\?\                                                      
MAH00638.MP4                                                  53732215     E:\?\                                                      
MAH00638.MP4.modd                                             605          E:\?\                                                      
MAH00638.MP4.moff                                             2288         E:\?\                                                      
MAH00638.THM                                                  6078         E:\?\                                                      
MAH00639.MP4                                                  157648424    E:\?\                                                      
MAH00639.MP4.modd                                             606          E:\?\                                                      
MAH00639.MP4.moff                                             4660         E:\?\                                                      
MAH00639.THM                                                  7913         E:\?\                                                      
MAH00640.MP4                                                  324745210    E:\?\                                                      
MAH00640.MP4.modd                                             606          E:\?\                                                      
MAH00640.MP4.moff                                             9316         E:\?\                                                      
MAH00640.THM                                                  6536         E:\?\                                                      
C0002.MP4                                                     44487396     E:\?\                                                      
C0002.MP4.modd                                                552          E:\?\                                                      
C0003.MP4                                                     33339910     E:\?\                                                      
C0003.MP4.modd                                                552          E:\?\                                                      
C0004.MP4                                                     149068601    E:\?\                                                      
C0004.MP4.modd                                                554          E:\?\                                                      
C0005.MP4                                                     1399502557   E:\?\                                                      
C0005.MP4.modd                                                556          E:\?\                                                      
C0005.MP4.moff                                                1080         E:\?\


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Yes unfortunately.  i will let it run overnight in case it is just struggling with bad sectors and may go back to the correct speed.

Maybe if I did stop it, if the screen of found files stayed open, I could see the order it is saving from.

The screen is still showing now with the Recovery panel and green line going, but I can't slide the list up to see where it is saving from.

Not sure how easy these things are to implement in the script but maybe the team could look at offering these options to stop and resume or at least see the entire list of found files.

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I have notified support about this on Dec 4 and it is now Dec 12,

How long does it take for them to get back with a reply?

I still have it running and recovering.

Now up to file 5794 (53%) saying it is going to take another 8 days.

Edited by ozstar
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I don't know about support, except that they probably don't get five stars on Feefo.

I can't really suggest a lot. You could try switching your A/V off (disconnect from the internet if you're nervous) and see if that speeds things up. (Before I went to Win 10 I had CC and Recuva excleded from my A/V scans, and it speeded up processing).

Your disks are all HDD's, aren't they?

I think that Recuva is perhaps meeting its match with the very large drives available nowadays. It works, but there are just too many files. Too many for a human to sort out at the end, as well.

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Thanks for the reply.

Yes I think you right. So many files and some so large these days.

Anyway I guess that's where some programs will survive and others go by the wayside. 

Once I get to the end of this Recuva process I will try a couple of the other competitors to see if they can get me my files quicker. It is good to know in case this ever happens again, and I do a lot of video editing.

Yes turned off A/V, CC and everything else and have no web access.  Both drives are near new WD Red HDDs. The problem one is 2TB and the new one is 4TB.

I see where in the last day it has not moved the file number from 5794 although the file names are changing  so it is still doing it but stopped counting it seems.

It also now says 8 days to end at 55% done.

I will get back to Support and see if they get back to me. 

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Well no support from support it seems. Take the money and run !

Maybe someone else can answer this please.

I have recovered 5674 files but the program took 2+ weeks and got slower and slower then crashed.

It said and showed initially that it found 12,000+ files so I would like to know what is the best way to get these files it  has not yet recovered.

I will not spend another 2 weeks doing it all over again just to see it crash after saving the same files as it did before.

I need the files it has not done.

Any ideas what is the best way to accomplish this please in Recuva Pro.



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If you mean that the Analyze stage said that it had found 12k+ files then  this total includes live files, which presumably you don't want to recover.

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