Cannot install CCleaner 5.63

[Rassilon]

I am unable to install CCleaner due to a seeming incompatibility with Bitdefender. Temporarily disabling the antivirus software didn't help, nor does adding ccsetup563.exe to the exclusion list. Here is the error from my system logs.

Faulting application name: ccsetup563.exe, version: 5.63.0.7540, time stamp: 0x5682fc79
Faulting module name: atcuf32.dll, version: 1.28.222.0, time stamp: 0x5d874f64
Exception code: 0xc0000005
Fault offset: 0x00002d8e
Faulting process id: 0x1760
Faulting application start time: 0x01d5a545f0a3f5f3
Faulting application path: D:\Downloads\ccsetup563.exe
Faulting module path: C:\Program Files\Bitdefender\Bitdefender Security\atcuf\264361302738009865\atcuf32.dll
Report Id: e1daa931-7dcb-4abb-b96b-1384eb4f47ff
Faulting package full name: 
Faulting package-relative application ID: 

 

[Rassilon]

I was able to manually install the "no installer" version, but that doesn't explain the problem.

[nukecad]

By 'no installer' do you mean the Portable version or the Slim version?

Bitdefender currently seems to have  a problem with the bundled offers in the 'Standard' installer.

If you want to install CCleaner on a computer with Bitdefender then use the 'Slim' installer and Bitdefender will behave itself.

If you don't want to install CCleaner on the computer then use the 'Portable' on a USB stick.

You can find all 3 versions here - https://www.ccleaner.com/ccleaner/builds

[zoltex]

i can't install ccleaner 5.63...installation stops and nothing happening for good

Windows 10 Pro....it worked for all my previous life...I loved the Free, used it many times a day

 

give me a version 5.63 that I can install

 

many thanks

zoltex 

[nukecad]

4 hours ago, zoltex said:

give me a version 5.63 that I can install

Use the 'Slim' installer from the link I gave in the previous post.