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joe2100

Account charged without authorization

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I was just looking at my bank account and saw a withdrawal for CC Cleaner for November 8, 21019.  It said my version expired around November 21, 2019.  I don't remember ever getting the professional version at all.  All I ever wanted was the free version.  I keep seeing notices about the Professional version expiring. I looked at my account and it's set for automatic renewal. I never authorized that.  How do I get a refund for this November 8 payment?  

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Hi Joe, we're sorry for the error on your account. Please contact our Helpdesk on support@ccleaner.com and we can look into what happened and refund the withdrawal. Thank you 😊.

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