rgkelly Posted October 22, 2019 Share Posted October 22, 2019 I do the download and run it and the next day its gone and have to download again and desktop icon will never work just get an error message. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 22, 2019 Moderators Share Posted October 22, 2019 If you are downlodading to the standard location ("C:\ProgramFiles\CCleaner\") then that sounds as if your Anti-Virus is removing /quarantining it, check your Anti-Virus logs to see if this is the case. v5.63 was given a new security certificate and the old certificate revoked - some AV's have yet have to update their allow lists. So they are still looking for the old certificate, and when they don't find it they will remove CC because they think it has the wrong certificate. If it is your AV doing it then try doing a manual update of your AV definitions to make sure you have the latest. If that still doesn't cure it you could make "C:\ProgramFiles\CCleaner\" an exception in your AV which should then leave it alone. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 23, 2019 Moderators Share Posted October 23, 2019 7 hours ago, rgkelly said: I do the download and run it and the next day its gone and have to download again and desktop icon will never work just get an error message. What does the error message say ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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