Support center passwords

[andyw9999]

I would very much like to change the very week preset password for my new (4 weeks ago now) online account but due to your being "...in the process of upgrading our support system" cannot:
https://support.piriform.com/hc/en-us/articles/204044254-How-do-I-change-my-support-account-password-

The advice on the above page is to submit a request to your support team to manually change the password........not an especially secure system having to give my chosen password in writing to a person!

The above has been the situation for at least 4 weeks!

When might I expect to be apble to change my password in a secure fashion?

By the way....

Support > Product Support > Have a question? Login to contact us

...leads to: https://www.ccleaner.com/404?aspxerrorpath=/support

 

Edited October 21, 2019 by andyw9999

[Dave CCleaner]

We are actually in the process of changing the system to streamline support contacts and get rid of the support login altogether since:

1. Most people create a support ticket without logging in, either by raising one through the form at https://support.piriform.com/hc/en-us/requests/new or just emailing support@ccleaner.com
2. The support account does not have anything useful in there anyway.
3. All it does is create support tickets from people trying to remember or change their password ... so they can raise a support ticket for an actual product matter.

 

[andyw9999]

Thanks for the quick response Dave....I understand 

[Dave CCleaner]

(We hate those passwords even more than you do)

[andyw9999]