Jump to content
CCleaner Community Forums
Sign in to follow this  
alh

offline issue

Recommended Posts

I have ccleaner professional and every time I run healthcheck it says, "it looks like you're offline." Because of this the "speed" and the "security"  functions say unavailable when offline. Internet access is definitely available. How do I correct this?

Share this post


Link to post
Share on other sites

There have been a couple of reports of this behaviour.

I would check if anything 'CCleaner' is being blocked by your firewall settings,  those two functions need to be able to connect.

We have been told by Admin in another thread that you should specifically check that the  'healthcheck.ccleaner.com' web service is allowed through the firewall.

Share this post


Link to post
Share on other sites

I have the same problem and have reported it but they seem to be very busy and so as yet, not yet received a fix. I was asked to check that other parts were working and that I had the up to date copy. I assume 5.63.7540 is as they say, the latest and greatest. I have tried closing  Super anti spyware, Malwarebytes, Windows Defender and Avast, but still get the same result. Please let me know if anyone comes up with a fix, it would be great to speed up my computer.

Thanks. Gwyn

Share this post


Link to post
Share on other sites

It's not that you are offline, but rather that the server could not be contacted (or timed out).
They have promised to change the message wording.
But if the server can't be reached, for whatever reason, then it's not something that can be changed in CCleaner itself because it's an internet connection problem.

For further Information:
The 'Speed' function checks for, and clears, any unnecessary items that start automatically when you turn on your computer.
You can check those yourself in Custom Clean>Tools>Startup - Of course you then need to know which you want/need and which you don't.
That's why Health Check wants to connect to the server for that function, to check what is starting on your machine against a list of needed/unneeded items.

The 'Security' function checks that (some not all of) your installed apps are up to date.
Again you can do that for yourself by using Custom Clean>Tools>Software Updater.
(But if the server is not contactable than that will still fail to connect).

If you find that Health Check cannot connect to the server but that the Custom Clean Software Updater can connect then the issue is probably your firewall settings as said above.
If neither Health Check or Software Updater can connect to the server then it's an internet connection problem.

Share this post


Link to post
Share on other sites

I'm not sure if this is still an issue for anybody but I was having the same problem for whatever the reasons that were mentioned. So I figured I'd run it with admin compatibility mode checked and suddenly when ccleaner opened up, I was no longer offline. This may help or just be a waste, any who, cheers! 🙃

Share this post


Link to post
Share on other sites

We cleared that issue up a while back, it was simply the wrong message being displayed.

CCleaner was connecting to the server but if it found nothing needed to be updated then it was showning the wrong message.
It's been corrected in v5.65 which will be why you are not seeing it anymore.

PS. As a different issue to note - Many programmes (not just CCleaner) are having server connection issues at the moment, the internet is under strain from everyone using it from home during the current C-19 crisis.
And Microsoft are doing some scheduled maintanance/modification of server software which is affecting many servers, unfortunate timing.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×
×
  • Create New...