Jump to content
CCleaner Community Forums

Licence key not recognised after several attempts


Recommended Posts

Hi

Recently, my subscription was renewed. Since then I keep getting nagware telling me the subscription has run out.

I requested a key and the system provided me with the key I already have. This is just annoying. Can I have a new key or help stop the nagware.

There are no errors in the key I have been given, as I use copy/paste and check to ensure the key is correct. I have already downloaded and installed anew version in case, but nothing works.

Regards

David

Link to post
Share on other sites
  • Moderators

They are having a few issues with the licence server and are planning to upgrade it.
https://forum.piriform.com/topic/55373-ccleaner-expires-today-3-months-before/?tab=comments#comment-311064

In the meantime these suggestions about new licence registrations may help:
https://forum.piriform.com/topic/55373-ccleaner-expires-today-3-months-before/?tab=comments#comment-310162

Link to post
Share on other sites
  • Admin

@iamaliveCurrently the licence server seems most likely to go on strike around the same time as breakfast in the UK.  I just checked on the licence server and you have a key ending with UZPC that expires in October 2020 and seems to have been successfully activated once - if that is the one that you are using then indeed it is most likely that the licence server is the culprit here.

We are hoping to swap over to a new server in the next couple of weeks - after which the old server will be thrown into the same dark flaming pit for troublesome hardware as the old speccy server was earlier this year recycled in an environmentally conscious manner.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...