Jump to content

Links in Outlook Emails cannot be opened, error message


Droppy4

Recommended Posts

Using Windows 10 Version 1903 Built 18362.356, Microsoft Outlook 2010 (14.0.7236.5000) SP2 MSO (14.0.7237.500) and Google Chrome (Version 77.0.3865.90) as Standard-Browser.

A Registry clean with CCleaner Free v5.61.7392 (64bit) result in a deleted Registry Key

"C:\Program Files\Internet Explorer\IEXPLORE.EXE" %1    HKCR\htmlfile\shell\open

what cause this problem

Hyperlinks are not working in Outlook

I could resove the problem with Method 3: Export and import the registry key from another computer

 

It would be great if you leave this key untouched with the next realease.

David

CCleaner.JPG

Outlook.JPG

Link to comment
Share on other sites

  • Moderators

This is less a bug and more a misunderstanding of how reg cleaning should be done.  It sounds like you just trusted ccleaner to be 100% right on every entry it finds.  It's much better to look at every entry individually which ccleaner gives you the chance to do.  You should follow the advice in my signature below this post for good rules to follow when using the registry section.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.