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Bart00

CC also installed Chrome

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CCleaner installation also installed Google Chrome without mention or option. Wonder what else was installed? I no longer trust products from Piriform and will recommend against them wherever I can.

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@Bart00: CCleaner has been offering Chrome in the installer since late 2010. If you were loading up the free installer there would have been a screen something like this:

image.png

Not everyone gets an offer, and for those who do they appear infrequently - the Chrome offer, for example, only appears every 6 months for each user.  We do get some people whose fingers are a bit too quick on the "next" button, so we have been working on making some changes to the installer flow to help ensure that only the people who want the offers end up installing the extra software.

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You people really take us for idiots. That screenshot that you have is nowhere to be found. THIS is what we see:

dj50sS2.png

That whole bottom part of your screenshot is completely absent. If I click on "Customize", I get the following two screens, neither of which mention Chrome anywhere:

fHD60dg.png

DeNRTcj.png

Oh, but you want to make us believe it's OUR fault, that we just kept clicking on "Next" without reading. At least have the decency of OWNING up to your dawn practices.

This was the last time you violate me and my PC.

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14 hours ago, PaulAtreides said:

That screenshot that you have is nowhere to be found

Pretty sure that this has been covered here several times before (including in this very thread), but you will only see the Chrome offer banner if the Chrome offer is actually being made.  Chrome is only offered a maximum of once every 6 months per user, and overall only around 16% of installs are presented with a Chrome offer. You don't need to burrow down into "customize", etc - it will be right there on the front screen if you are one of the 16%.  If you are one of the 84% and don't see it, it is not because it is hidden - it is simply not there.

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Posted (edited)
9 minutes ago, Dave CCleaner said:

Pretty sure that this has been covered here several times before (including in this very thread), but you will only see the Chrome offer banner if the Chrome offer is actually being made.  Chrome is only offered a maximum of once every 6 months per user, and overall only around 16% of installs are presented with a Chrome offer. You don't need to burrow down into "customize", etc - it will be right there on the front screen if you are one of the 16%.  If you are one of the 84% and don't see it, it is not because it is hidden - it is simply not there.

Ok, and so how do I opt out of having Chrome installed? So you are saying that I only have the choice of opting out of a Chrome install if the Chrome offer is being made. The rest of the time, it is installed by default with no warning and no way to opt out. How does this excuse your company again? So you admit that Chrome is installed by default when there is no option to not install it?

Before you ask, YES, Chrome was installed, and YES, I'm sure it was CCleaner that installed it.

Edited by PaulAtreides

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5 hours ago, PaulAtreides said:

The rest of the time, it is installed by default with no warning

No, the rest of the time no chrome offer or install.

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2 minutes ago, Nergal said:

No, the rest of the time no chrome offer or install.

Ok... and that means what? That you don't belive your program installed Chrome on my PC? How is it that Chrome magically appeared (as in, the program launched) after the installation of CCleaner and magically became my default browser?

Actions speak louder than words. You can say that your program doesn't install Chrome but what happend proves that's not the case. I'm far from being the only person to complain about this so no, you can't chalk it up to not reading and just clicking "Next", which is what I see you tend to do to shut people up. Stop taking us for idiots and own up to your dubious practices. At least have the decency to do that.

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You will not get something that has not been offered.  And you will not get something that has been offered if you do not accept. Three possible scenarios:

  1. If Chrome is offered and you accept -> Chrome installed
  2. If Chrome is offered and you decline -> no Chrome installed
  3. If Chrome is not offered -> no Chrome installed (but maybe offered something else instead on a later screen)

 

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22 minutes ago, Dave CCleaner said:

 If Chrome is not offered -> no Chrome installed (but maybe offered something else instead on a later screen)

 

 

Offered something else? Such as?

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19 minutes ago, hazelnut said:

 

Offered something else? Such as?

 

At the moment the "something else" could be Avast AV, AVG AV, CCleaner Browser, Avast Secureline VPN ... or again, in a large percentage of cases, nothing.

image.png       iyIu5OUjdjpjWRCDG6z4VK78q4YuOoOcHtRg6HBh
 

image.png       image.png

 

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On 07/06/2020 at 11:42, PaulAtreides said:

Ok... and that means what? That you don't belive your program installed Chrome on my PC? How is it that Chrome magically appeared (as in, the program launched) after the installation of CCleaner and magically became my default browser?

Actions speak louder than words. You can say that your program doesn't install Chrome but what happend proves that's not the case. I'm far from being the only person to complain about this so no, you can't chalk it up to not reading and just clicking "Next", which is what I see you tend to do to shut people up. Stop taking us for idiots and own up to your dubious practices. At least have the decency to do that.

No what we're saying is your screenshot does not prove anything because the offer won't show the second time you ran the installer if it showed the first time. you missed it and chrome is installed (or if chrome was declined the offer won't show either)

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Posted (edited)

Of course, I missed the HUGE A** Chrome icon on the install setup !🙄 All I see is a company that will go to great lengths to place the blame on their users rather than own up to something.

I'll have you know that this is not the first time this has happened to me. Both times on a brand new computer that only had Windows installed. The first time, I also came looking for information. I accepted the possibility that I had too hastily gone through the setup and accepted the "blame" of it. This time, I can assure you, that I made sure to read EVERYTHING, to go into EVERY option.

What nerve to imply that I did not see an Icon that would have been impossible to miss, to imply that your company has NO fault, NO blame.

Edited by PaulAtreides

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I'm not a representative of the company, i'm a simple user like you

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22 hours ago, PaulAtreides said:

I can assure you, that I made sure to read EVERYTHING

With a user base larger than the size of most countries, and a couple of billion installations over the years I suspect that if CCleaner was secretly installing Chrome to 84% of users it probably would have been noticed by now.

That said, with so many possible configurations of computers, there is always the possibility that something will go weird on a small percentage of them.  If you can provide some additional information that might help us track down what might have caused a buggy install experience:

  • Which version of CCleaner did you install when you noticed Chrome appear?
  • Did Chrome start immediately after you installed CCleaner, or some time afterwards?
  • What version (and build if Windows 10) of Windows are you using?
  • What antivirus and firewall are you using (brand and version)?
  • Have you configured your firewall to block traffic to specific domains?
  • Are you using a screen reader or any other form of assistive technology?
  • Do you still have Chrome installed?
  • Is there anything in the registry key \HKEY_CURRENT_USER\Software\Google\Common\Rlz\RLZs?  If so can you paste it here please?

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